Arij Ouedhrefi

As an Administrative Assistant, I manage assignments, establish deadlines, and facilitate communication between stakeholders. I provide comprehensive support to program directors and monitor daily tasks to ensure timely information delivery.

As a Call Center Agent, I answer calls from citizens regarding municipal issues, handle complaints, and ensure effective communication with municipal departments to provide front-line customer service.

In this role, I assess applications for the Transportation Security Clearance Program, review files, and provide administrative support. I ensure the proper disposal of confidential information and liaise with the Pass Control Office.

I lead educational activities as a Classroom Substitute, following lesson plans and ensuring good classroom management to promote optimal learning.

As a Financial Adviser, I greet customers, assess their needs, and provide tailored banking solutions while ensuring compliance and risk management.

I maintain order in arenas, enforce safety standards, and provide customer service through interactions with citizens during events.

In my role as a Store Assistant, I provide extensive customer service, ensure customer satisfaction, and manage store operations during weekends.

As a Customer Service Representative, I advise customers on clothing choices and maintain good interpersonal relations to optimize teamwork.

Completed a collegial diploma in Intervention Techniques in Criminology, focusing on various methods and strategies to address criminological issues and support individuals in need.

Achieved a high school diploma, completing a comprehensive curriculum that prepared me for further education and professional development.

Obtained a high school diploma, focusing on foundational education that included various subjects and extracurricular activities.