Looking for a job

Leslie Roscoe

@leslieroscoe

Message

I drive sales growth, customer success, and high-performing call center operations.

United States

Message

What I'm looking for

I'm looking for a role where I can lead sales, customer success, or call center operations teams, improve performance through coaching and metrics, strengthen client relationships, and drive revenue growth.

I've led sales, business development, customer success, and call center operations for more than 20 years, building high-performing teams and lasting client relationships.

At Sweet Relish, I managed and motivated a work-from-home sales and service call center across the U.S. and internationally. I coached teams, generated leads through cold calling, managed client retention, and drove growth toward sales targets.

At Gerry Wood Honda, I managed the Internet and Business Development Office and BDC representatives. I tracked department and sales metrics across appointments, sold units, advertising, and inbound and outbound calls to support informed decisions.

Most recently at Hendrick Automotive Group, I supported collision repair customers from intake through vehicle delivery, coordinating with insurance adjusters, estimators, and wrecker drivers while maintaining accurate records in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Collision Center Office/Customer Service

Hendrick Automotive Group

May 2024 - Feb 2026 (1 year 9 months)

Supported collision repair operations by communicating with customers, insurance adjusters, estimators, and wrecker drivers. Managed scheduling, multi-line phones, vehicle tows, paperwork, and record keeping while providing exceptional customer service.

Customer Service Scheduling Multi Line Phone Systems Record keeping Communication Skills Problem Solving Organization

Sales/Service Manager

Sweet Relish

Oct 2020 - Mar 2024 (3 years 5 months)

Managed and motivated a work-from-home call center, including auditing and coaching. Engaged in cold calling for lead generation, managed client relationships, and planned staffing, training, and performance evaluations.

Call Center Management Sales Management Cold Calling Lead Generation Customer Service Coaching Corporate Trainer Performance Evaluation Customer Relationship Management Sales Forecasting

Internet Sales & Business Development Manager

Gerry Wood Honda

Nov 2011 - Apr 2017 (5 years 5 months)

Managed store, internet, business development office, and BDC representatives. Forecasted and tracked department and sales metrics to make informed decisions on appointments, sold units, advertising, and inbound/outbound calls.

Business Development Internet Sales BDC Management Sales Forecasting Metrics Tracking Team Management

Business Development Coordinator

Lake Norman Chrysler Dodge Jeep RAM

Mar 2007 - Nov 2011 (4 years 8 months)

Responded to internet-generated sales leads, qualified customers, and set appointments via email or telephone. Trained in consumer marketing and lead call center operations, with focus on lead generation, follow-up, and sales negotiation.

Lead Generation Sales Qualification Customer Follow up Telemarketing Consumer Marketing Sales Negotiation Process Improvement Cross functional Teams