nichole wyatt
@nicholewyatt
Experienced retail manager with strong leadership and organizational skills.
What I'm looking for
I am a dedicated professional with extensive experience in retail management and customer service. My journey began with a strong foundation in customer care at Lowe’s Companies, where I honed my skills in store support and customer relations. Over the years, I have taken on various roles, including Sales/BDC Manager at Classic Toyota and Internet Sales/BDC Manager at Modern Ford. My ability to lead teams and drive sales has consistently contributed to the success of the organizations I've worked for.
Throughout my career, I have developed a deep understanding of vehicle options and retail operations, complemented by my proficiency in Microsoft Office and various sales platforms like CDK and Reynolds & Reynolds. I am passionate about utilizing my knowledge and skills to help organizations achieve their goals and enhance customer satisfaction. I thrive in dynamic environments and am always looking for ways to improve processes and drive results.
Experience
Work history, roles, and key accomplishments
Internet Sales/BDC Manager
Modern Ford Boone
Jul 2023 - Nov 2024 (1 year 4 months)
Managed internet sales and business development center operations. Implemented strategies to enhance online customer engagement and sales conversions.
Sales/BDC Manager
Classic Toyota Wilkesboro
Sep 2018 - Dec 2022 (4 years 3 months)
Oversaw sales and BDC activities, driving customer acquisition and retention. Utilized CDK and Reynolds & Reynolds for efficient dealership management.
Store Support and Customer Care Pro
Lowe's Companies
Jan 2014 - Sep 2017 (3 years 8 months)
Provided store support and customer care as a Pro, ensuring a positive shopping experience. Assisted customers with inquiries and resolved issues efficiently.
Education
Degrees, certifications, and relevant coursework
King's College
A.A.S. Degree, Medical Assisting
Completed an Associate of Applied Science degree in Medical Assisting. The program provided comprehensive training in medical office administration and clinical procedures.
North Wilkes High School
Diploma, General Studies
Obtained a high school diploma. The curriculum included a broad range of subjects to prepare for further education or entry into the workforce.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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