Open to opportunities

Leorido oliverio

@leoridooliverio

Japanese-speaking customer and technical support professional bridging end-user needs with clear guidance and reliable issue resolution.

Philippines

Message

What I'm looking for

I’m looking for a Japanese-support role where I can combine bilingual communication with fast, accurate issue resolution for customers or end-users—troubleshooting Microsoft/web and account/payment issues, guiding users clearly, and continuously improving service while following SOPs.

I’m a Japanese-speaking support professional who enjoys turning complex issues into clear next steps for customers and end-users. I bring both hands-on technical experience and customer-focused communication, including honorific Japanese.

My background began with a Technical Intern Trainee role at Mitsubishi Motors Corporation Okazaki Plant in Japan, where I supported production by assembling car dashboard panels and preparing parts for delivery using an automated guided vehicle (AGV).

In customer support roles, I managed real-time client needs across online platforms. At Maklook Corporation, I handled deposits, withdrawals, technical issues, and miscalculated bets while performing verification checks before withdrawal processing; at TMJ Philippines BPO Services, I supported delivery concerns, payment/promotion questions, and generated customer documents such as invoices and voucher delivery notes.

I continued expanding my support scope with Japanese bilingual work at Inspiro Relia, managing ticketing inquiries through calls and emails, verifying seating and event details, and guiding customers through purchases and listing steps. Most recently, I worked as an End User Engineer- Japanese Bilingual (Voice) supporting Goldman Sachs remotely—troubleshooting Microsoft 365 and internal/external web applications via remote desktop, onboarding new users, provisioning hardware and virtual environments, and verifying access under SOPs.

Experience

Work history, roles, and key accomplishments

End User Engineer - Japanese Bilingual

Seven Seven Global Services Inc.

Oct 2025 - May 2026 (7 months)

Provided remote end-user technical support to employees at Goldman Sachs, troubleshooting Microsoft 365 and internal/external web applications via remote desktop. Conducted onboarding for new hires, provisioned hardware/VM environments per SOPs, and verified identities before granting access to secure systems and workstations.

Remote Support Microsoft 365 Troubleshooting Web Application Support User Onboarding SOP Based Access Control Identity Verification

Japanese Bilingual Customer Service

Inspiro Relia Inc.

Mar 2025 - Sep 2025 (6 months)

Supported secondary ticketing for concerts, festivals, and sporting events via outbound/inbound calls and emails, verifying ticket details and guiding buyers through website purchase and listing workflows. Resolved customer technical issues such as login errors.

Ticketing Support Ticket Detail Verification Website Purchase Guidance

Contact Center Agent (Japanese)

TMJ Philippines BPO Services Inc.

Mar 2021 - May 2024 (3 years 2 months)

Supported customers with product delivery issues, payment errors, promotions, services, and initial product defects for exchange. Prepared invoices and related delivery/insurance documents, handled account merging and sign-in errors, and performed KYC checks to protect account-linked assets.

KYC Account Merging Support Sign In Troubleshooting document preparation

Customer Service Representative

Maklook Corporation

Jan 2019 - Jun 2020 (1 year 5 months)

Managed four online casino platforms, assisting with deposits, withdrawals, technical website issues, and miscalculated bets, including verification of client ID documents before withdrawals.

Customer Support Online Casino Support Deposit & Withdrawal Identity Verification Bet Dispute Resolution

Technical Intern Trainee

Mitsubishi Motors Corporation

Mar 2016 - Jun 2018 (2 years 3 months)

Assembled car dashboard panels and broke down/prepared car parts for delivery to the assembly area using an automated guided vehicle (AGV).

Dashboard Panel Assembly Automotive Components Preparation Basic Automotive Knowledge Safety Procedures

Education

Degrees, certifications, and relevant coursework

Phil-Nippon Technical College

Vocational, Japanese Language, Welding, Automotive & Crane Operation

2015 - 2016

Completed a vocational program covering Japanese language, welding, basic knowledge in automotive, and crane operation from June 11, 2015 to February 8, 2016.