Open to opportunities

deoborah fe Duerme

@deoborahfeduerme

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Dedicated customer service representative with strong administrative skills.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am an experienced customer service representative with a strong background in administrative tasks and technical support. My journey began with a Bachelor of Science in Tourism Management, which equipped me with essential skills in communication and customer relations. Over the years, I have honed my abilities in various roles, including as a loan originator and a technical support agent.

Throughout my career, I have consistently demonstrated my ability to handle customer inquiries effectively, whether it’s processing reservations, verifying loan applications, or providing technical assistance for Microsoft accounts. My experience at companies like TTEC and Concentrix has allowed me to develop a keen understanding of customer needs and the importance of delivering exceptional service. I take pride in my ability to educate customers and resolve issues efficiently, ensuring a positive experience for all.

Experience

Work history, roles, and key accomplishments

Current

Technical Support

Current

Concentrix

Jul 2023 - Present (3 years 1 month)

Checked Microsoft account statuses, educated customers on their account status, and provided troubleshooting steps for sign-in issues. Escalated complex or compromised account cases as needed.

Technical Support Troubleshooting Account Management Customer Education Microsoft Products

Commercial Inventory Keyer

Acquire BPO Asia

Sep 2022 - Jun 2023 (9 months)

Finalized commercial schedules for airing and ensured all materials were uploaded, approved, and playable. Liaised with onshore clients to obtain necessary material instructions.

Inventory Management Scheduling Quality Assurance Client Communication Data Entry

Customer Service Representative

TTEC

Sep 2022 - Jun 2023 (9 months)

Addressed inbound calls from drivers, assisting them with customer orders and contact issues. Provided support for driver inquiries regarding refunds and general order management.

Communication Skills Customer Service Inbound Driver Support Order Management

Specialist Agent

24.7 Intouch

Jun 2021 - Jul 2022 (1 year 1 month)

Confirmed utility service providers via call, chat, and email for specific property locations. Collated necessary information before transferring tickets to relevant departments for service activation or deactivation.

Customer Service Email Support Utility Services Data Collation Live Chat

Vaccine Support

24.7.ai

Feb 2021 - May 2021 (3 months)

Provided support for a vaccine program, answering queries and scheduling appointments for individuals. Educated callers on eligibility guidelines and confirmed website updates.

Customer Support Scheduling Public Health Communication Skills

Financial Account Loan Originator

ARB Call Facilities

Jan 2020 - Aug 2020 (7 months)

Processed loan applications by conducting thorough customer, bank, and employment verifications over the phone. Ensured accuracy and compliance in all stages of the loan origination process.

Loan Origination Data Processing Financial Services Compliance Telemarketing

Customer Service Representative

C3/ Customer Contact Channel

Jan 2019 - Jun 2019 (5 months)

Modified and confirmed customer car rental reservations, handling cancellations and new bookings efficiently. Provided comprehensive support for customer inquiries related to car rental services.

Customer Service Data Entry Problem Solving Customer Relationship Management Communication Skills