I've supported the Palau Digital Residency Program at RNS.ID, helping members resolve account, verification, and platform-navigation inquiries through phone, chat, and email.
I perform KYC/AML verification, process residency applications, document cases accurately in CRM systems, and coordinate escalations with internal teams and logistics partners while protecting sensitive information.
Across Hinduja Global Solutions, Open Access BPO, Alorica Philippines, and Stellar Incorporated Philippines, I've handled healthcare, retail, e-commerce, shipping, and utilities concerns. My work includes order tracking, billing and service-transfer support, insurance and provider inquiries, and clear follow-up that reduces repeat contacts.
I'm currently completing a BS in Computer Engineering and bring experience with CRM and ticketing systems, Microsoft Office, Windows, and basic Java and Python. I'm recognized for strong performance, attendance, teamwork, accuracy, and customer satisfaction.
