Open to opportunities

Marjorie User

@marjorieuser1

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With 4 years of customer service experience, Experienced in product listing, web research, and data entry

Philippines

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What I'm looking for

I’m looking for a role where I can combine customer service with troubleshooting to resolve issues fast and accurately. I want a team that values customer satisfaction, clear communication, and steady growth in support operations.

I’m a Customer Service Representative with hands-on experience supporting reservations, account concerns, and product/service inquiries. I help customers book car rental reservations and resolve issues quickly and clearly.

Across my roles, I’ve answered high volumes of calls with minimal wait times while maintaining customer satisfaction. I’m comfortable handling billing, mobile plans, device troubleshooting, and general product information questions.

I also bring strong technical troubleshooting skills from Technical Support and related customer care work. I diagnose and troubleshoot hardware, software, and network issues, then guide customers step-by-step to restore service and functionality.

I’m reliable, computer-literate, and used to working across different schedules and time zones. From data entry and product listing to monitoring systems and generating reports, I aim to deliver dependable results and a smooth customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TELUS International

Jul 2024 - Present (1 year 11 months)

Assisted customers with inquiries related to car rental reservations and account concerns, helping them book car booking reservations. Provided support for customer questions and booking needs via customer service channels.

Customer Service Car Booking Reserving Account Support Data Entry Problem Solving Web Research

Customer Service Representative

AFNI Philippines

May 2023 - Aug 2024 (1 year 3 months)

Handled customer inquiries about Verizon products and services, including mobile plans, internet, billing, and device troubleshooting. Provided technical support guidance to help resolve service and product issues.

Customer Service Technical Support Verizon Support Billing Support Troubleshooting

Technical Support Specialist

IBEX Global

Mar 2022 - Sep 2022 (6 months)

Assisted customers in identifying issues and explained solutions to restore service and functionality. Diagnosed and troubleshot hardware, software, and network issues while resolving technical problems across systems and applications.

Technical Support Troubleshooting Software support Network Troubleshooting Customer Support Data Entry Product Listing

Customer Service Representative

Global Integrated Contact Facilities

Jul 2021 - Dec 2021 (5 months)

Maintained customer satisfaction by addressing customer needs and resolving concerns efficiently. Answered incoming telephone calls promptly and responded to requests for product, service, and company information with minimal wait times.

Customer Satisfaction Customer Support Product Services Information Phone Support

Gaming Assistant/Cashier

Instawin

Mar 2021 - Jun 2021 (3 months)

Worked flexible shifts, including nights, weekends, and holidays, while supporting daily gaming operations. Demonstrated quick learning and adaptability while building positive relationships with others.

Customer Service Cashiering Team Collaboration Learning Agility Interpersonal Communication

Computer Attendant/Cashier

Cerebral Matrix Zone Inc

Apr 2013 - Jun 2015 (2 years 2 months)

Generated reports covering data, system operation, and error monitoring while monitoring systems during operation. Troubleshot errors quickly and assisted with updating technical support best practices for team use.

System Monitoring Troubleshooting Technical Support And Best Practices

Education

Degrees, certifications, and relevant coursework

AFNI Philippines

Customer Service Representative, Customer Service

2023 - 2024

Customer service representative training focused on assisting customers with inquiries about Verizon products and services, including mobile plans, internet, billing, device troubleshooting, and technical support.