Open to opportunities

Ana Jade

@anajade

Message

Trilingual customer support and systems developer blending technical troubleshooting with CRM expertise.

Philippines

Message

What I'm looking for

I seek a role combining bilingual technical support and CRM work where I can grow professionally, solve customer issues, and contribute to cross-functional teams.

I am a trilingual customer support professional and junior systems developer with experience delivering technical support and CRM-driven customer success in remote and onsite roles.

I've provided front-line bilingual technical support, escalations, and issue resolution across time zones for global clients, and supported iGaming and food-delivery operations with customer-facing problem solving.

As a junior developer and analyst, I assisted in designing, coding, and testing software solutions while collaborating with senior developers and using project management tools to deliver projects on time.

I bring strong communication, multilingual fluency (Portuguese, English, Spanish, French), CRM proficiency, and a continuous-learning mindset supported by certificates in IT support, project management, data analytics, and SysOps.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Tech Advisor

Current

Concentrix

Jan 2025 - Present (9 months)

Provided front-line technical support and escalations in Portuguese and English for a global client base, ensuring timely handovers and maintaining clear cross-continental communication to support seamless service delivery.

Technical Support Bilingual Customer Service Escalation Management Cross Cultural Communication Troubleshooting CRM Systems

Bilingual Customer Service Rep

Total Crest Business Support

Nov 2023 - May 2024 (6 months)

Managed Portuguese customer support for iGaming customers across phone and chat, resolved inquiries to enhance gaming experience, and assisted marketing with customer acquisition tasks.

Customer Support IGaming Support Portuguese Chat Support Phone Support Customer Acquisition CRM Systems

Bilingual Customer Service Analyst

Bolt Food

Jan 2022 - Sep 2023 (1 year 8 months)

Provided bilingual (English/Portuguese) support via email, chat and phone, resolved customer issues, and analyzed feedback to improve overall customer experience.

Customer Support Bilingualism Email Support Chat Support Phone Support CRM Systems

Junior Analyst Developer

Accenture

Dec 2021 - Dec 2022 (1 year)

Assisted in analyzing, designing, and developing software solutions, wrote code and conducted testing while collaborating with senior developers to deliver project outcomes.

Software Development Analysis Testing Collaboration Coding Systems Design Agile Project Delivery

International Service Crew

Paccar Scout Camp

Sep 2020 - Nov 2021 (1 year 2 months)

Maintained campsite operations, assisted with program activities, and engaged in language and cultural exchange with campers and staff to support program delivery.

Program Support Facilities Maintenance Cross Cultural Communication Activity Assistance Teamwork Microsoft Office

English Instructor

Wizard by Pearson

Mar 2019 - Mar 2020 (1 year)

Taught English through structured lessons, assessments, and supportive instruction to develop students' grammar, vocabulary, reading, writing, and speaking skills.

Teaching Assessments Lesson planning Student Engagement English Instruction Classroom Management