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Ana Jade

@anajade

Trilingual customer support and systems developer blending technical troubleshooting with CRM expertise.

Philippines
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What I'm looking for

I seek a role combining bilingual technical support and CRM work where I can grow professionally, solve customer issues, and contribute to cross-functional teams.

I am a trilingual customer support professional and junior systems developer with experience delivering technical support and CRM-driven customer success in remote and onsite roles.

I've provided front-line bilingual technical support, escalations, and issue resolution across time zones for global clients, and supported iGaming and food-delivery operations with customer-facing problem solving.

As a junior developer and analyst, I assisted in designing, coding, and testing software solutions while collaborating with senior developers and using project management tools to deliver projects on time.

I bring strong communication, multilingual fluency (Portuguese, English, Spanish, French), CRM proficiency, and a continuous-learning mindset supported by certificates in IT support, project management, data analytics, and SysOps.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

FC

FMU - Metropolitan United Colleges

Bachelor in Public Management, Public Management

2023 - 2024

Bachelor in Public Management program attended at FMU - Metropolitan United Colleges from November 2023 to May 2024.

Catholic University of Pernambuco logoCP

Catholic University of Pernambuco

Bachelor in Information Systems, Information Systems

2022 - 2023

Completed a Bachelor in Information Systems at the Catholic University of Pernambuco, finishing in December 2023.

SS

State Technical School

Technical Course, Systems Development

Completed a technical course in Systems Development (Tech Course in Systems Development).

Tech stack

Software and tools used professionally

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