Open to opportunities

Hyjia Delos Santos

@hyjiadelossantos

Message

Organized and dependable candidate with strong customer service skills.

Philippines

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated and organized professional with a proven track record in managing multiple priorities while maintaining a positive attitude. My experience spans various roles, including customer service, workforce management, and technical internships, where I have consistently demonstrated my ability to collaborate effectively with teams and management to achieve common goals.

Throughout my career, I have honed my skills in communication, problem-solving, and operational efficiency. My recent role as a Technical Intern Trainee at JAZEN-NOHAcoop Co.,Ltd in Japan allowed me to gain hands-on experience in food manufacturing, emphasizing the importance of safety and sanitation. Additionally, my background as a Casino Dealer and Workforce Representative has equipped me with the ability to adapt quickly to dynamic environments while ensuring customer satisfaction and operational integrity.

I am passionate about continuous learning and personal growth, as evidenced by my certifications, including the Civil Service Examination and Japanese-Language Proficiency Test. I am eager to leverage my skills and experiences in a challenging new role that allows me to contribute to team success and further develop my professional capabilities.

Experience

Work history, roles, and key accomplishments

Technical Intern Trainee

JAZEN-NOHAcoop Co.,Ltd

Sep 2024 - Present (9 months)

Gained knowledge in ready-made meal manufacturing work and processing, including preparing and cooking ingredients. Maintained a clean and sanitized kitchen, equipment, utensils, and dishes while adhering to food safety and sanitation guidelines.

Cooking

Casino Dealer

Tian Xia Technologies International, Inc.

Apr 2023 - Present (2 years 2 months)

Dealt cards quickly and accurately according to game rules, demonstrating comprehensive knowledge of casino games and regulations. Monitored player behavior and game integrity, promptly reporting any suspicious activity to casino management.

Card Dealing Game Rules Communication

Workforce Representative

Optum

Nov 2022 - Present (2 years 7 months)

Set and adjusted schedules to maintain optimal coverage and service levels within the workforce. Prepared and maintained detailed reports, managing overtime, shift swaps, breaks, and PTO requests efficiently.

Workforce Management Scheduling Reporting PTO Communication

Workforce Real Time Analyst

TeleTech

Jun 2021 - Present (4 years)

Set and adjusted schedules to maintain optimal coverage and service levels in real-time. Produced and updated various documents, reports, and tracking spreadsheets using Microsoft Excel.

Reporting Microsoft Excel Communication

Customer Service Representative

TeleTech

Jan 2021 - Present (4 years 5 months)

Maintained high customer satisfaction through forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to minimize on-hold wait times and assisted with setting appointments.

Customer Satisfaction Communication

Customer Service Representative

iQor

Sep 2020 - Present (4 years 9 months)

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Satisfaction Communication

Education

Degrees, certifications, and relevant coursework

Divina Pastora College

Senior High School Diploma, General Academic

Completed the senior high school curriculum, preparing for higher education. Engaged in core academic subjects and elective courses.

University of the Philippines-Diliman

Undergraduate Studies, General Studies

Undertook undergraduate coursework focusing on foundational academic subjects. Developed critical thinking and analytical skills through various college-level courses.

Divina Pastora College

High School Diploma, General Studies

Completed the standard high school curriculum, building a strong foundation in various academic disciplines. Participated in foundational learning experiences.