Open to opportunities

Leonseuse Abiero

@leonseuseabiero

Customer care professional with international experience delivering high satisfaction and effective complaint resolution.

Kenya

Message

What I'm looking for

I seek a customer-focused role where I can apply CRM and communication skills to improve satisfaction, solve issues, and grow into service leadership.

I am a customer care professional with international experience in call centres and front-line patient support, committed to delivering excellent service and efficient problem resolution.

I have hands-on experience resolving inquiries by phone and email, supporting after-sales service, and managing appointments and records in healthcare and industrial contexts.

I consistently maintained high satisfaction ratings, met or surpassed performance metrics during work-study and trainee roles, and demonstrated strong CRM and MS Office skills.

I am adaptable, collaborative, and eager to contribute to service excellence and growth in a Customer Care Executive role.

Experience

Work history, roles, and key accomplishments

Customer Care Agent

Laraudogoitia Maquinaria Industrial, S.L.

Jul 2022 - Sep 2022 (2 months)

Resolved customer inquiries and complaints via phone and email and provided after-sales product support, maintaining high satisfaction ratings during a three-month trainee placement.

Customer Service CRM Systems Phone Support Email Support MS Office Communication

Ophthalmic Assistant

City Eye Hospital

Feb 2021 - Nov 2021 (9 months)

Provided front-line patient support, appointment scheduling, and record management while assisting with patient education and aftercare services to improve clinic workflow.

Patient Support Appointment Management Medical Records Patient Education Aftercare Communication MS Office Attention To Detail

Call Center Agent

University of Nairobi Contact Centre

Sep 2018 - Sep 2019 (1 year)

Handled incoming calls, resolved service issues, and maintained accurate records as part of a work-study program, completing customer care training with distinction.

Customer Support CRM Systems Record keeping Multitasking Time Management Communication Problem Solving