Leonseuse Abiero
@leonseuseabiero
Customer care professional with international experience delivering high satisfaction and effective complaint resolution.
KenyaWhat I'm looking for
I am a customer care professional with international experience in call centres and front-line patient support, committed to delivering excellent service and efficient problem resolution.
I have hands-on experience resolving inquiries by phone and email, supporting after-sales service, and managing appointments and records in healthcare and industrial contexts.
I consistently maintained high satisfaction ratings, met or surpassed performance metrics during work-study and trainee roles, and demonstrated strong CRM and MS Office skills.
I am adaptable, collaborative, and eager to contribute to service excellence and growth in a Customer Care Executive role.
Experience
Work history, roles, and key accomplishments
LSCustomer Care Agent
Laraudogoitia Maquinaria Industrial, S.L.
Jul 2022 - Sep 2022 (2 months)
Resolved customer inquiries and complaints via phone and email and provided after-sales product support, maintaining high satisfaction ratings during a three-month trainee placement.
Ophthalmic Assistant
City Eye Hospital
Feb 2021 - Nov 2021 (9 months)
Provided front-line patient support, appointment scheduling, and record management while assisting with patient education and aftercare services to improve clinic workflow.
Call Center Agent
University of Nairobi Contact Centre
Sep 2018 - Sep 2019 (1 year)
Handled incoming calls, resolved service issues, and maintained accurate records as part of a work-study program, completing customer care training with distinction.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Science, Chemistry
2019 - 2023
Completed a Bachelor of Science in Chemistry with undergraduate studies at the University of Nairobi.
Instituto Hemingway
Language Certification (A1 & A2), Spanish Language
2022 - 2022
Completed Spanish Language Certification at levels A1 and A2.
University of Nairobi Contact Experience Centre
Customer Care Training, Customer Care
2018 - 2018
Completed an intensive two-week Customer Care training program and participated in the Contact Centre work-study program.
St. Aloysius Gonzaga Secondary School
KCSE, Secondary Education
Activities and societies: School Captain / Head Prefect
Completed secondary education and attained KCSE, served as School Captain / Head Prefect.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Website
laraudogoitia.comJob categories
Interested in hiring Leonseuse?
You can contact Leonseuse and 90k+ other talented remote workers on Himalayas.
Message LeonseuseFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
