Open to opportunities

Sheilah Ayata

@sheilahayata

Message

Dedicated customer service professional delivering empathetic support and reliable problem-solving.

Kenya

Message

What I'm looking for

I seek a customer-focused role where I can use empathy, problem-solving and communication to improve satisfaction, grow professionally, and contribute to team goals.

I am a dedicated customer service agent with hands-on experience in medical and call-center environments, focused on delivering empathetic, solution-oriented support that improves customer satisfaction and drives targets.

At Ram Hospital and Tatucity Call Center International I handled account reviews, billing, returns, live chat, email and phone inquiries, resolved complex issues, and contributed to higher satisfaction ratings while working independently and in teams.

I bring strong listening skills, conflict resolution, time management and adaptability, plus training in computer packages and first aid, and I am eager to apply my customer-first approach to support organizational goals.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Ram Hospital

Dec 2022 - Dec 2024 (2 years)

Reviewed and updated patient accounts, resolved complex customer issues, and created solution-based communications that improved satisfaction and exceeded sales targets.

Customer Service Account Management Phone Support Live Chat Email Communication Time Management

Call Center Agent

Tatucity Call Center International

Jan 2024 - Aug 2024 (7 months)

Handled inbound customer inquiries, processed orders and payments, and maintained a positive, professional demeanor while resolving concerns and updating customer accounts.

Active Listening Order Processing Account Updates Product Knowledge Problem Solving