Sheilah Ayata
@sheilahayata
Dedicated customer service professional delivering empathetic support and reliable problem-solving.
KenyaWhat I'm looking for
I am a dedicated customer service agent with hands-on experience in medical and call-center environments, focused on delivering empathetic, solution-oriented support that improves customer satisfaction and drives targets.
At Ram Hospital and Tatucity Call Center International I handled account reviews, billing, returns, live chat, email and phone inquiries, resolved complex issues, and contributed to higher satisfaction ratings while working independently and in teams.
I bring strong listening skills, conflict resolution, time management and adaptability, plus training in computer packages and first aid, and I am eager to apply my customer-first approach to support organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Ram Hospital
Dec 2022 - Dec 2024 (2 years)
Reviewed and updated patient accounts, resolved complex customer issues, and created solution-based communications that improved satisfaction and exceeded sales targets.
Call Center Agent
Tatucity Call Center International
Jan 2024 - Aug 2024 (7 months)
Handled inbound customer inquiries, processed orders and payments, and maintained a positive, professional demeanor while resolving concerns and updating customer accounts.
Education
Degrees, certifications, and relevant coursework
Kisii National Polytechnic
Diploma in Medical Engineering, Medical Engineering
2019 - 2019
Completed a Diploma in Medical Engineering at Kisii National Polytechnic, awarded in 2019.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Sheilah ?
You can contact Sheilah and 90k+ other talented remote workers on Himalayas.
Message SheilahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
