Grace Omukuba

As a seasoned healthcare professional with over 7 years of experience, I have developed a strong passion for building strong relationships with patients, families, and communities to ensure access to essential services. With expertise in managing inquiries, resolving concerns, and enhancing patient experiences with empathy and professionalism, I am committed to promoting health equity, improving outcomes, and fostering a positive, supportive environment for all individuals seeking care.

Throughout my career, I have demonstrated a deep understanding of public health principles, healthcare policies, and patient rights. My experience in managing patient inquiries, resolving concerns, and enhancing patient experiences has equipped me with the skills to promote health literacy and support diverse patient populations.

I am a results-driven Customer Service Representative with a strong track record of building trust, addressing concerns effectively, and maintaining a positive, solution-oriented attitude. I am proficient with CRM software and call management tools, and I am committed to promoting health literacy and supporting diverse patient populations.