Looking for a job

Millicent Mdeicy

@millicentmdeicy

Message

I resolve customer concerns and improve service experiences across healthcare and corporate support environments.

Kenya

Message

What I'm looking for

I'm looking for a customer service or client support role where I can resolve concerns, strengthen client relationships, coordinate with teams, and improve customer experiences.

I've supported customers and clients across SunCulture Kenya, Bungoma County Referral Hospital, and Brighter Monday Limited, resolving concerns and keeping service delivery moving in high-volume environments.

At Bungoma County Referral Hospital, I assisted 50+ patients and visitors daily, coordinated with medical and administrative teams, and resolved over 25 patient concerns weekly through clear communication and service recovery.

I've also managed 100+ inbound and outbound calls, maintained accurate CRM and customer records, escalated complex issues, negotiated payment plans, and turned difficult interactions into positive service experiences.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

Brighter Monday Limited

Jun 2026 - Aug 2026 (2 months)

Managed over 100 inbound and outbound customer calls while meeting service quality standards. Built rapport with customers and maintained accurate records in CRM systems.

Customer Service Inbound Calls Outbound Calls CRM Systems Call Handling Escalation Management Active Listening Problem Solving Data Entry

Customer Care Assistant

Bungoma County Referral Hospital

May 2025 - Mar 2026 (10 months)

Assisted 50+ patients and visitors daily with hospital services and managed patient registration. Resolved over 25 patient concerns weekly through effective communication and service recovery.

Customer Service Patient Registration Data Entry Communication Skills Conflict Resolution Service Recovery Multitasking Confidentiality

Mentor & Student Support Volunteer

Mavueni Comprehensive School

Jan 2025 - Jun 2025 (5 months)

Mentored and supported 25+ students weekly through guidance sessions focused on personal development and academic engagement. Maintained accurate student records and assisted with front office coordination.

Mentorship Student Support Record keeping Communication Skills Coordination Active Listening

Customer Care Service and Service Recovery Officer

SunCulture Kenya

Dec 2023 - Dec 2024 (1 year)

Conducted structured support sessions for 20+ clients weekly and managed overdue accounts. Resolved escalated complaints and negotiated payment plans to improve customer retention.

Customer Service Service Recovery Complaint Resolution Negotiation CRM Systems Communication Skills Empathy Problem Solving