KK Dimes

Provided primary customer support, communicated with clients regarding account services, and achieved high satisfaction ratings through proactive resolutions. Documented customer interactions and maintained knowledge of current technologies.

Resolved product and service problems by clarifying customer complaints and providing appropriate solutions. Managed high volumes of incoming and outgoing calls while collaborating with field agents to enhance sales.

Managed a high volume of customer inquiries via telephone and email, provided accurate product information, and collaborated with management to optimize service level agreements. Influenced customer retention through effective communication.

Conducted patient observations and documented assessments to drive patient care improvements. Worked with diverse client demographics and collaborated with practitioners on treatment innovations.

Managed appointments, composed confidential correspondence, and maintained detailed meeting minutes. Supported the Human Resources department with employee management tasks.

Studied Psychology, focusing on understanding human behavior, mental processes, and the various factors that influence psychological well-being.

Completed high school education, acquiring foundational knowledge and skills necessary for further education and personal development.