Maria Mokwena
@mariamokwena
Dedicated customer service professional with extensive administrative experience.
South AfricaWhat I'm looking for
I am a dedicated customer service professional with a strong background in administrative roles, particularly in the automotive and technology sectors. Over the years, I have honed my skills in managing customer interactions, processing claims, and providing operational support. My journey began as a cashier at Makro Store, where I developed a solid foundation in customer service.
As I progressed in my career, I took on various roles at Autoboys Glass Services, including Claims Administrator and Customer Service Consultant. In these positions, I successfully coordinated insurance processes, tracked claims, and ensured compliance with corporate identity. My ability to manage front desk operations and provide general business consultation has been instrumental in enhancing customer satisfaction and operational efficiency.
With a commitment to continuous growth, I have pursued further education, including a Grade R Diploma and First Aid and Fire Training. I am eager to leverage my skills and experiences in a new role that values customer service excellence and offers opportunities for professional development.
Experience
Work history, roles, and key accomplishments
Branch Administrator
Autoboys Glass Services
Dec 2018 - Present (6 years 11 months)
Managed the front desk of a fitment centre, providing operational support and general business consultation to customers and staff. Ensured compliance with corporate identity while processing claims and arranging fitments.
Customer Service Consultant
Autoboys Glass Services
Jul 2016 - Present (9 years 4 months)
Managed the front desk of a fitment centre, providing operational support and general business consultation to customers and staff. Ensured compliance with corporate identity while processing claims and arranging fitments.
Claims Administrator
Autoboys Glass Services
Mar 2014 - Present (11 years 8 months)
Coordinated insurance processes across departments, tracking claims and reporting on aggregate metrics. Reviewed claim submissions to determine eligibility and level of coverage, and managed data entry and database updates.
Call Centre Consultant
Bytes Connect Technology Group
Mar 2010 - Present (15 years 8 months)
Handled inbound calls from Vodacom clients, assisting with SIM swaps, cellphone blacklisting, phone settings, and network selection. Resolved data conversion, SIM card issues, recharging problems, and promotion queries.
Cashier
Makro Store
Jun 2007 - Present (18 years 5 months)
Operated as a cashier, processing customer transactions and handling payments. Maintained accurate cash drawer balances and provided efficient service to shoppers.
Education
Degrees, certifications, and relevant coursework
REKHUDITSE SECONDARY SCHOOL
Grade 12, General Studies
Completed secondary education with a focus on science and mathematics. Studied N. Sotho, English, Afrikaans, Biology, Physical Science, and Mathematics.
ABA HEALTH TRAINING
Certificate, Health and Safety
Completed training in First Aid and Fire Safety.
SANTS COLLEGE
Diploma, Early Childhood Education
Obtained a Grade R Diploma, focusing on early childhood education.
CORNERSTONE HR
National Certificate, Call Centre Operations
Completed a National Certificate in Call Centre operations. Training included inbound and outbound call handling, customer service, and computer skills.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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