Lenell Goodgall

Managed high-volume customer interactions and processed orders end-to-end, including quoting and supplier coordination. Maintained accurate CRM records and ensured clear client communication for a positive customer experience.

Handled inbound customer service calls, resolving credit card issuance and activation queries. Verified customer information in line with compliance and data protection standards, and updated CRM records.

Handled inbound customer calls resolving Cable, Internet, Voice and Mobile service queries. Built strong client relationships, collaborated with internal departments, and collected customer data to support service improvements.

Answered inbound and outbound calls to inform customers of reward offerings, resolved complaints via Zendesk and email, and negotiated with customers to support sales closure. Trained new consultants and consistently met performance targets.

Conducted marketing research activities in accordance with contract requirements and project guidelines.

Assisted customers with postpaid line queries and promoted new products, consistently achieving monthly targets. Educated in-store staff on product features and provided customer analysis to support sales strategies.

Coordinated meetings, schedules, and travel arrangements, and mentored new sales associates. Managed customer relations issues and educated customers on brand values to increase engagement and sales.

Sales executive role focused on driving sales and customer engagement.

Merchandiser role responsible for product presentation and in-store promotion.

Completed a Computer Service Technician certificate in Information Systems from PC Training & Business College, Braamfontein, from January 2011 to December 2012.

Completed the National Senior Certificate (Matric) at Willow Crescent Secondary School in 2008.

Completed professional development courses in sales, business management, customer service, and related areas through Office Beacon.

Completed professional development courses in business management and entrepreneurship through Office Beacon.

Completed professional development courses in customer service through Office Beacon.

Completed professional development courses in customer service excellence through Office Beacon.

Completed professional development courses in customer success management through Office Beacon.

Completed professional development courses in leadership and management through Office Beacon.

Completed professional development courses in marketing management through Office Beacon.

Completed professional development courses in project management through Office Beacon.

Completed professional development courses in Scrum Master training through Office Beacon.

Completed professional development courses in management, leadership, coaching, recruitment, negotiation, sales, and personal development through Alison.

Completed professional development courses in leadership and management through Alison.

Completed professional development courses in coaching and mentoring through Alison.

Completed professional development courses in recruitment through Alison.

Completed professional development courses in negotiation through Alison.

Completed professional development courses in sales through Alison.

Completed professional development courses in sales funnel through Alison.

Completed professional development courses in Microsoft Excel through Alison.

Completed professional development courses in problem solving and decision making through Alison.

Completed professional development courses in personal development life coaching through Alison.