Lelis Ahomlanto

- Install, configure and upgrade computers software and hardware components.
- Insure all system, applications and network devices are functioning properly and are up to date.
- Identify, diagnose and troubleshoot hardware and software issues.
- Conduct training and create instruction materials to help users become more proficient in using computer systems.

• Supervise the work of the team in delivering process adherence, performance, and quality.
• Perform data entry for monthly reports.
• Install, support, and maintain network and system tools.
• Maintain daily logs of operational issues and maintenance activities.
• Address customer issues promptly and accurately.
• Resolve operational problems within the defined schedule support and service level

• Executed hourly and equipment checks to ensure proper functioning of the servers.
• Ensured quality service in assisting technicians in case of emergency with a server and by following documentation.
• Professionally resolved any problems related to connectivity either by emails or phone calls and managed other technical requests.
• Maintained supplies inventory by checking stock to determine

• Performed functional software testing and measurement on the Gallup Access platform to ensure that software meets established quality standards.
• Documented testing according to a required procedure.
• Performed test case creation and management via Jira, Zephyr.
• Executed database testing and data validation accordingly.
• Completed API testing successfully using Postman.
• Exposed to Agile

• Calibrated and operated production machines in accordance with established procedures and guidelines.
• Used computer-controlled equipment to select position and secure automatic or semi-automatic machines.
• Evaluated equipment performance and recommended improvements if necessary.
• Affixed tags, stuffed mail into expedited mailing packages, fed and unloaded equipment.
• Daily managed and c

• Gathered requirements for enhancements to the leading telecommunications company’s page and implemented the changes using Java, HTML, JavaScript and CSS.
• Improved network management and database administration management using SQL and PLSQL.
• Ran software updates backups when requested.
• Created an internship report describing the work accomplished and the structure of the information syste

Pursued a Master's degree in Business Administration and Management Information Systems from 2019 to 2022.