Open to opportunities

Robert Bunsick

@robertbunsick

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IT support specialist with strong VOIP troubleshooting and systems administration skills.

United States

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What I'm looking for

I seek a technical support or systems role where I can apply VOIP and systems administration skills, work collaboratively, and grow into broader network or infrastructure responsibilities.

I am an IT support specialist with hands-on experience in help desk escalation, VOIP systems troubleshooting, and systems administration. I have worked across corporate and distributor environments, managing email systems, print servers, and customer-facing technical support.

At Netcarrier I handled Level 1 and 2 support for VOIP and network issues, remotely accessing switches and tenants, organizing call flows and auto attendants, and monitoring phone lines in real time to resolve outages. Previously I supported IT operations at Gould Paper and handled inside sales responsibilities that strengthened my product and vendor knowledge.

I hold a B.S. in Information Sciences and Technology and bring practical experience with scripting and programming languages, Windows and Linux administration, Microsoft SQL Server and common enterprise applications. I focus on clear communication, rapid troubleshooting, and reliable system maintenance.

Experience

Work history, roles, and key accomplishments

Help Desk Technician

NetCarrier Inc.

Sep 2022 - Oct 2025 (3 years 1 month)

Answered VOIP and network support inquiries, remotely troubleshot customer switches and Adtran devices, managed tenant call flows/auto attendants, and maintained customer billing/data in a proprietary cloud database.

Remote Access SecureCRT Customer Support Database Management

Inside Sales Associate

SCP Pool Distributors

Aug 2018 - Sep 2022 (4 years 1 month)

Processed in-person and phone transactions, identified products and part numbers to streamline customer interactions, and communicated lead times with vendors and customers to support order fulfillment.

Customer Service Order Management

IT Help Desk Technician

Gould Paper Corp.

Mar 2017 - Mar 2018 (1 year)

Provided hardware and software support, managed and maintained corporate email accounts and ModusGate quarantine/release processes, and administered the corporate print server to improve IT reliability.

Help Desk Support ModusGate Windows Linux Print Server Administration