Open to opportunities

Brandon Melanson

@brandonmelanson

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Dedicated Hardware and Software Support Specialist with extensive IT experience.

United States

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What I'm looking for

I seek a role that values technical expertise and offers opportunities for growth.

I am a Hardware and Software Support Specialist with a strong background in IT support and customer service. Currently, I work as an Onsite IT Technician and COVID-19 Contact Tracer, where I ensure the proper installation and operation of electronic equipment while providing essential support to staff and students at Purdue University. My role requires me to manage testing operations, conduct patient interviews, and maintain supply caches, showcasing my ability to handle high-pressure situations effectively.

Previously, I served as a Medical Receptionist and Quality Inspector, where I developed training materials and supervised teams to enhance productivity. My experience in database management and application development has equipped me with the technical skills necessary to troubleshoot and resolve complex issues. I am passionate about leveraging my expertise in IT and customer service to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Current

Onsite IT Technician

Current

One to One Health

Jul 2020 - Present (4 years 10 months)

Responsible for the installation and operation of electronic equipment at a COVID-19 testing site. Provided IT support, managed patient intake, and conducted testing procedures while ensuring compliance with health protocols.

IT Support Covid 19 Communication Troubleshooting Data Reporting Customer Service

Medical Receptionist

CSL Plasma

Dec 2018 - Apr 2020 (1 year 4 months)

Trained new staff and recognized as the most productive employee. Conducted vital readings, assisted donors, and managed profile creation.

Customer Service Training Profiles Communication Teamwork Time Management

Quality Inspector

thyssenkrupp

May 2018 - Sep 2018 (4 months)

Conducted inspections of parts and reported results. Operated forklifts as part of the quality assurance process.

Quality Assurance Reporting Team Collaboration Problem Solving Time Management Technical Skills Manufacturing Processes

Product Support Team Administrator

Alorica

Apr 2016 - Mar 2018 (1 year 11 months)

Supervised agents, developed training materials, and managed databases. Handled customer calls for problem resolution and educated store managers on corporate policies.