Open to opportunities

Yajaira Flores Gomez

@yajairafloresgomez

Message

Detail-oriented professional with expertise in administrative support.

United States

Message

What I'm looking for

I am seeking a role that values communication and problem-solving, with opportunities for growth.

I am a detail-oriented and personable professional with proven experience in administrative support and customer service roles. My ability to resolve customer issues and process requests efficiently has consistently ensured a positive experience for clients through clear communication and effective problem-solving.

Throughout my career, I have demonstrated my commitment to continuous improvement and adaptability in various roles. As an Administrative Assistant at DHL, I maintained filing systems, managed multiline phone systems, and provided essential support to executives and staff. My experience as a Call Center Representative further honed my skills in customer support, where I efficiently researched and resolved inquiries while assisting clients with their benefits requests.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

DHL

Jan 2021 - Present (4 years 5 months)

Provided administrative support to executives and other staff, ensuring smooth operations. Managed communication channels, including answering and directing phone calls and emails, and maintained organized filing systems.

Communication Problem Solving Customer Support

Call Center Representative

Envolv Benefit Options

Jan 2020 - Present (5 years 5 months)

Researched and resolved customer inquiries efficiently, providing clients and providers with necessary benefits information. Submitted claims for clients as needed, ensuring timely processing.

Customer Service Research Problem Solving Client Communication

Warehouse Associate

Health Care Arizona LLC

Jan 2019 - Present (6 years 5 months)

Conducted quality assurance checks on final products and packaged items for shipment. Communicated inventory requirements for product pulls, contributing to efficient production.

Production Quality Assurance Packaging Inventory Management Communication

Education

Degrees, certifications, and relevant coursework

Sierra Linda High School

High School Diploma, General Studies

Completed high school education at Sierra Linda High School, focusing on general studies. Developed foundational academic skills and prepared for further education or entry into the workforce.