Open to opportunities

Angela Maria Mira Lopez

@angelamariamiralopez

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Experienced Virtual Assistant with a focus on project coordination.

Colombia

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What I'm looking for

I am looking for a role that values collaboration and innovation, offering opportunities for professional growth and the chance to make a meaningful impact.

I am an experienced and detail-oriented Virtual Assistant with over seven years of success in supporting remote teams and managing administrative operations across various industries, including construction, wellness, and outsourcing. My expertise lies in managing schedules, handling financial records, and providing bilingual client support in both English and Spanish. I am proactive in implementing digital tools and organizing workflows to maintain high standards of communication and service in virtual settings.

Throughout my career, I have achieved significant milestones, such as managing budgets exceeding $1 million while ensuring accurate financial tracking and timely vendor payments. I created a bilingual digital platform that increased engagement and onboarding efficiency by 40%, and I have consistently supported the coordination of over 50 weekly remote appointments with a remarkable 98% fulfillment rate. My ability to streamline processes has led to a 20% reduction in administrative processing time through the creation of standard operating procedures and digital process automation.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant (Office Manager)

Current

A-Tech Construction LLC

Jan 2024 - Present (1 year 5 months)

Managed financial records, including bank reconciliations and monthly reporting with full accuracy. Coordinated insurance-related claims and schedules between adjusters, clients, and project teams, overseeing budgets exceeding $1 million.

Financial Management Bank Reconciliation Budgeting Claims Workflow Optimization SOP Development Documentation

Virtual Assistant (Business Development & Department Coordinator)

Kinroof Renovations

Jan 2022 - Jan 2024 (2 years)

Designed an educational platform for Spanish-speaking professionals in the roofing industry, increasing engagement and onboarding efficiency. Scheduled and tracked over 50 weekly inspections while coordinating with field teams and managing budget records within CRM tools.

Scheduling CRM Budget Management Team Coordination Business Development

Virtual Administrative Coordinator

Axe Holistic Center

Jan 2020 - Jan 2022 (2 years)

Handled remote scheduling, client intake, and practitioner coordination, reducing delays by 35% through inventory and ordering management. Supported customer engagement and marketing activities virtually, streamlining billing workflows to improve internal efficiency by 20%.

Inventory Management Customer Engagement Marketing Support Administrative Support

Virtual Customer Service Supervisor

Teleperformance

Jan 2020 - Dec 2020 (11 months)

Led and coached bilingual support agents to achieve KPIs in remote campaigns, boosting customer satisfaction by 20% through training and real-time monitoring. Developed internal documentation to support interpreter performance and ensure quality service.

Team Leadership Coaching KPIs Customer Satisfaction Training Performance Monitoring

Remote Client Support Assistant

Vensure Employee Services

Jan 2019 - Jan 2020 (1 year)

Supported interdepartmental communication and logistics across remote teams, maintaining CRM data and facilitating client onboarding. Coordinated virtual events and remote support approvals, providing personalized service to diverse global clients.

Logistics Coordination Onboarding Client Services

Remote Event Coordinator

USA Words Fair Marina

Jan 2016 - Jan 2018 (2 years)

Organized corporate and private events with remote vendor coordination. Managed internal logistics and improved scheduling for large-scale functions.

Event Coordination Vendor Management Logistics Scheduling Corporate Events Private Events

Education

Degrees, certifications, and relevant coursework

Universidad Militar Nueva Granada

Bachelor's Degree, International Relations and Political Studies

Completed a Bachelor's Degree focusing on global affairs and political systems. Gained expertise in international relations, political analysis, and diplomatic studies.