Open to opportunities

Leila Baranda

@leilabaranda

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Customer support representative with strong communication and leadership skills.

Philippines

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

My name is Leila Marie L. Baranda, and I am a dedicated customer support representative with a strong foundation in communication and leadership. I hold a Bachelor of Science in Business Administration with a focus on Marketing Management from Arellano University. My educational journey has equipped me with excellent written and oral communication skills, which I have effectively utilized in my professional experiences.

During my time at TaskUs PH, I excelled as a Customer Support Representative, where I developed my customer handling skills and demonstrated my ability to lead and cooperate with team members. My role as an Interim Subject Matter Expert further honed my leadership capabilities, allowing me to guide and support my colleagues in delivering exceptional service. I am passionate about fostering positive customer experiences and am eager to bring my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

TaskUs PH

Feb 2021 - Dec 2022 (1 year 10 months)

Provided exceptional customer service and resolved inquiries for a diverse client base. Collaborated with team members to improve support processes and customer satisfaction.

Customer Service Communication Problem Solving Teamwork

Event Hosting Artist Committee

Arellano University

Jan 2023 - Present (2 years 8 months)

Participated in the Event Hosting Artist Committee, assisting with the planning and execution of university events. Demonstrated strong organizational and collaborative skills in a team environment.

Event Planning Collaboration organizational Communication Teamwork

Interim Subject Matter Expert

TaskUs PH

Jan 2021 - Present (4 years 8 months)

Served as an Interim Subject Matter Expert, providing guidance and support to colleagues on complex issues. Contributed to the development of training materials and best practices.

Subject Matter Expertise Mentorship Training Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Arellano University – Jose Abad Santos Campus

Bachelor of Science in Business Administration, Marketing Management

Focused on Marketing Management, gaining expertise in market analysis, consumer behavior, and strategic marketing. Developed strong business acumen and communication skills essential for the industry.

Colegio de San Juan de Letran

Accountancy Business and Management, Accountancy Business and Management

Completed senior high school with a specialization in Accountancy, Business, and Management. Acquired foundational knowledge in business principles and financial concepts.

Malate Catholic School

Junior High School Certificate, General Studies

Completed junior high school education, building a strong academic foundation across various subjects. Developed essential study habits and interpersonal skills.