Lea User - Customer Service Rep - Scicom (MSC) Berhard | Himalayas
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Lea User

@learose29

Ambitious marketing graduate with strong customer service skills.

Philippines

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

My name is Lea Rose D. Endaya, a dedicated and ambitious individual with a Bachelor of Science in Business Administration, majoring in Marketing Management from Batangas State University. I am passionate about applying my knowledge and skills to enhance customer experiences and drive business success. My work experience includes roles in customer service and sales, where I have honed my ability to manage inquiries, resolve complaints, and maintain strong client relationships.

Throughout my career, I have demonstrated my commitment to excellence by consistently delivering high-quality service and support. I have successfully managed customer inquiries at Scicom, where I assisted with travel arrangements and marketing campaigns. My previous roles at Shengfu Corp and Crestec Philippines further developed my skills in sales, negotiation, and client communication. I am eager to leverage my experience and skills in a challenging position that allows me to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

SB

Customer Service Rep

Scicom (MSC) Berhard

Jan 2024 - Dec 2024 (11 months)

Managed all inquiries related to travel arrangements, products, and services. Assisted with incoming inquiries, promotion, and marketing campaign inquiries, while resolving customer complaints regarding travel changes.

CP

Sales Staff

Crestec Philippines

Jan 2021 - Dec 2022 (1 year 11 months)

Responsible for delivering excellent customer service, including handling inquiries and concerns. Executed cold calls, prepared quotations, and negotiated prices, while also maintaining client records and generating weekly and monthly reports.

Education

Degrees, certifications, and relevant coursework

Batangas State University logoBU

Batangas State University

Bachelor of Science, Business Administration, Major in Marketing Management

Completed a Bachelor of Science in Business Administration with a major in Marketing Management. The curriculum focused on developing skills in marketing strategies, business operations, and management principles.

Tech stack

Software and tools used professionally

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