Laila Evangelista
@lailaevangelista
Self-motivated technical support representative with strong communication skills.
PhilippinesWhat I'm looking for
My name is Laila M. Evangelista, and I am a dedicated and self-motivated professional with experience in technical support and customer service. I have worked at Results CX in Lipa as a Technical Support/Customer Service Representative since 2022, where I have honed my ability to communicate effectively and handle customer inquiries under pressure.
Prior to my current role, I gained valuable experience at Furukawa Automotive Systems as a Production Associate/Inspector from 2020 to 2022, and I started my career at Jollibee Foods Corp. as a Cashier and Service Crew. My diverse background in fast-paced environments has equipped me with the skills to work both independently and as part of a team, ensuring that I can adapt to various challenges in the workplace.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Results CX
Sep 2022 - Jul 2024 (1 year 10 months)
Provided technical support and customer service to clients, resolving issues efficiently and ensuring customer satisfaction. Developed strong communication skills while managing customer inquiries and technical challenges.
Production Associate/Inspector
Furukawa Automotive Systems
Jan 2020 - Jan 2022 (2 years)
Worked as a production associate and inspector, ensuring quality control and adherence to manufacturing standards. Collaborated with team members to improve production efficiency and maintain a safe working environment.
Cashier and Service Crew
Jollibee Foods Corp.
Sep 2018 - Jan 2019 (4 months)
Served customers in a fast-paced environment, handling transactions and ensuring customer satisfaction. Worked collaboratively with kitchen crew to maintain service efficiency and quality.
Education
Degrees, certifications, and relevant coursework
Oriental Mindoro Academy
High School Diploma, High School Education
2006 - 2010
Jose J. dela Cruz Sr. Elementary School
Elementary School Diploma, Elementary Education
2000 - 2006
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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