Lady Cevallos
@ladycevallos
Dedicated technical support professional with a passion for helping others.
What I'm looking for
I am a dedicated individual with over two years of experience in customer service and technical support. My journey began in a warehouse environment, where I developed a strong work ethic and a love for interacting with people. I thrive on helping others and ensuring their needs are met, whether it’s troubleshooting technical issues or managing shipping and receiving tasks.
In my most recent role at Dish, I excelled at assisting customers with technical problems, answering their questions, and ensuring their satisfaction. My ability to communicate effectively and my commitment to teamwork have always been my strengths. I believe in giving my all in every task I undertake, and I am eager to continue learning and growing in my career.
Experience
Work history, roles, and key accomplishments
Technical Support
CosmAst
Sep 2022 - Present (2 years 9 months)
Assisted customers with billing questions, service additions, and removals. Provided technical troubleshooting for various customer issues.
Technical Support
Dish
Mar 2021 - Present (4 years 3 months)
Provided technical support to customers, troubleshooting issues and collecting payments. Effectively communicated solutions and answered customer inquiries using computer systems and phone.
Shipping and Receiving Clerk
Durable Packaging Inc.
Oct 2015 - Present (9 years 8 months)
Managed shipping and receiving operations, including printing and scheduling orders. Ensured proper packaging and pallet fulfillment, and scanned barcodes for inventory control within the SAP system.
Education
Degrees, certifications, and relevant coursework
Warren Township High School
High School Diploma, General Studies
Obtained a High School Diploma from Warren Township High School. Focused on general studies to build a foundational education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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