Open to opportunities

Ademola Ranti

@ademolaranti

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Experienced Technical Support Engineer with a customer-focused approach.

United States

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What I'm looking for

I am looking for a role that values customer service, offers growth opportunities, and allows me to leverage my technical skills.

I am a dedicated Technical Support Engineer with over 6 years of experience in Information Technology and customer service. My journey has equipped me with a unique blend of technical expertise and a strong commitment to client satisfaction. I excel in resolving complex hardware and software issues, ensuring that clients receive the highest level of support. My proficiency in various technical tools and systems has allowed me to maintain outstanding performance metrics, consistently resolving 95% of trouble tickets without escalation.

Throughout my career, I have developed trusted relationships with customers by providing accurate and efficient support. My experience spans across different roles, including Executive Support Specialist and Technical Client Service Representative, where I honed my skills in communication and problem-solving. I thrive in fast-paced environments and am adept at managing multiple tasks while maintaining a customer-obsessed approach to service delivery.

Experience

Work history, roles, and key accomplishments

Executive Support Specialist

MetLife

Nov 2022 - May 2025 (2 years 6 months)

Provided professional call center technical support, resolving hardware and software issues for clients. Maintained high metrics in inbound and outbound calls, achieving 97%+ daily performance.

Technical Support Database Management Troubleshooting Avaya Customer Service Ticketing Systems Hardware Software Communication Analytics

Technical Client Service Rep

Bell Inc

Jul 2020 - Sep 2022 (2 years 2 months)

Managed 24/7 technical support for executive customers, including home office and travel support. Handled over 50 calls daily, assisting with new customer sign-ups, data retrieval, and service cancellations.

Technical Customer Service Desktop Support Microsoft Office Citrix SLA Management Communication SOP Development Customer Service

Human Resources Administrative Assistant

Intel Core

Feb 2018 - May 2020 (2 years 3 months)

Managed recruitment channels, coordinated itineraries, and scheduled appointments for new hires. Maintained central employee records by compiling and uploading scanned documents into a database.

Human Resources Recruitment Data Entry Database Management Administrative Support Microsoft Office Employee Onboarding Reporting Communication

Education

Degrees, certifications, and relevant coursework

Unknown University

BSc, Marketing

Studied the fundamentals of marketing principles and strategies. Gained knowledge in market research, consumer behavior, and promotional techniques.

Unknown University

BSc, Information Systems

Focused on information systems, including database management, system analysis, and IT infrastructure. Developed skills in technical support and problem-solving within IT environments.