Patrick Cazer

I am a dedicated and results-driven professional with a strong background in customer service, team collaboration, and problem-solving. My experience has equipped me with exceptional interpersonal skills, allowing me to build rapport with customers effectively. I am passionate about delivering exceptional service and contributing to team success, ensuring customer satisfaction at every step.

In my current role as a Technical Support Specialist, I troubleshoot technical and network issues, guiding customers step-by-step to ensure proper product use. I have logged customer interactions, issues, and solutions for future reference, demonstrating my commitment to continuous improvement. Previously, I worked as a Client Care Specialist, where I assisted Medicare-eligible participants with inquiries and issue resolution, showcasing my ability to resolve complex customer concerns while ensuring compliance with policies.