Lee Jia Hui

I’m a customer-focused professional with 4+ years of experience in customer service, administration, and retail sales. I’m known for enhancing customer satisfaction by resolving issues efficiently, communicating clearly, and building strong client relationships.

At Kerry Express (2022–2026), I addressed customer concerns and managed complaints end-to-end. I delivered appropriate solutions within stipulated timeframes, conducted follow-ups to ensure complete resolution, and exceeded expectations through proactive engagement for key clients.

Before that, I strengthened my operations and service foundation through roles in administration and education. As an admin (2016–2018), I managed incoming queries, supported reception, coordinated meetings and room bookings, handled travel itineraries, and maintained records and customer databases; as a part-time lecturer (2019–2021), I planned lessons, delivered lectures and tutorials, graded coursework, and supervised examinations.

I bring strong service leadership and structured problem-solving using Microsoft Office, customer service software, and management methods. I’m dedicated to fostering a positive service environment and achieving targets to drive loyalty and growth for Martino Agency, supported by certifications including CHFIv10 (Complete Series) and Best customer service team support (2024).