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mbk bishwokarma

@mbkbishwokarma

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Customer-focused support specialist skilled in problem resolution and empathy.

Singapore

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What I'm looking for

I seek a customer-focused role where I can apply empathetic communication, technical troubleshooting, and process improvement to enhance customer satisfaction and grow professionally.

I am a customer-focused professional who delivers clear, empathetic support and practical solutions to build positive customer relationships. I prioritize active listening and concise communication to ensure customers feel understood and satisfied.

At Krispcall in Singapore, I handled inquiries, resolved issues, and improved processes by identifying recurring problems and suggesting workflow enhancements. I escalated complex issues appropriately while maintaining a strong customer experience.

Earlier, as an assistant tutor at C.E.C.H., I supported students in programming, professional ethics, communication, and project development through clear explanations and hands-on guidance. I enjoy translating technical concepts into accessible information.

I bring communication, teamwork, troubleshooting, and version control experience (Git/GitHub), along with SQL and hardware maintenance skills, and I seek roles where I can continue improving customer outcomes and operational processes.

Experience

Work history, roles, and key accomplishments

Customer Support

Krispcall

Mar 2024 - Dec 2024 (9 months)

Delivered customer service by resolving inquiries and issues, improving satisfaction through empathetic communication and active listening; contributed process improvements to streamline workflows.

Customer Support Troubleshooting Active Listening Escalation Management Process Improvement CRM Communication Git

Assistant Tutor

C.E.C.H

Jan 2021 - Oct 2022 (1 year 9 months)

Supported students in programming, professional ethics, and communication, and assisted project development through explanations and hands-on guidance to improve student outcomes.

Teaching Communication Troubleshooting SQL Version Control Mentoring

Education

Degrees, certifications, and relevant coursework

Janajyoti Technical School

Computer Science and Engineering

Grade: GPA 80.5

Activities and societies: Assistant tutor supporting students in programming, professional ethics, communication, and project development; awards: Janjyoti Elite Scholar 2079, Sarlahi Tech Wiz 2080.

Completed technical studies in Computer Science and Engineering with a reported GPA of 80.5; coursework and tutoring experience focused on programming, professional ethics, and project support.