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@skya
Customer Service Professional with a passion for sales and logistics.
I am a dedicated and results-driven customer service professional with 2.5 years of combined part-time and full-time experience in the logistics industry. I possess excellent interpersonal skills, which enable me to work effectively independently and with others. I am reliable, consistent, and efficient in handling discrepancies and responding to feedback.
In my current role as a Customer Service Agent, I have developed strong relationships with long-term clients, communicated with clients in both English and Mandarin, and established a good rapport with colleagues and partners. I am proficient in using Microsoft Outlook, Excel, and Adobe, and have expanded my knowledge of the logistics and freight forwarding industry.
I am a motivated individual who is constantly seeking to expand my knowledge and growth, both individually and in terms of career development. I am open to constructive criticism and feedback for self-improvement and am driven to perform well and achieve more due to high expectations and personal reasons.
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Work history, roles, and key accomplishments
Logistics Company
Mar 2023 - Present (2 years 8 months)
Built strong rapport with long-term clients to increase sales and business, communicated with clients in English and Mandarin, and established good relationships with colleagues and partners for smoother workflow and efficiency.
Featherblade
Apr 2022 - Nov 2022 (7 months)
Provided customer service, managed time effectively, and developed organisational skills in a fast-paced environment.
Degrees, certifications, and relevant coursework
GCE 'N' Level
Software and tools used professionally
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