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I am a dedicated and results-driven customer service professional with 2.5 years of combined part-time and full-time experience in the logistics industry. I possess excellent interpersonal skills, which enable me to work effectively independently and with others. I am reliable, consistent, and efficient in handling discrepancies and responding to feedback.

In my current role as a Customer Service Agent, I have developed strong relationships with long-term clients, communicated with clients in both English and Mandarin, and established a good rapport with colleagues and partners. I am proficient in using Microsoft Outlook, Excel, and Adobe, and have expanded my knowledge of the logistics and freight forwarding industry.

I am a motivated individual who is constantly seeking to expand my knowledge and growth, both individually and in terms of career development. I am open to constructive criticism and feedback for self-improvement and am driven to perform well and achieve more due to high expectations and personal reasons.