Open to opportunities

Victor Koh

@victorkoh

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Manager with 10+ years in call center operations, client relations, and team leadership.

Singapore

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What I'm looking for

I’m looking for a role where I can lead teams and deliver excellent customer service, backed by strong reporting and data analysis. I want an environment that values adaptability and clear communication, with opportunities to grow operations and client relationships.

I’m a results-driven operations and client-relations professional with over 10 years of experience spanning office management, team leadership, and customer service across multiple industries. I’ve led teams and client interactions while staying hands-on with daily reporting, data analysis, and operational updates.

My background also includes international work and teaching while traveling, including hostel & hotel management and English teaching via Preply & Cambly. I bring a service-first mindset, adaptability across cultures, and a proven ability to work under pressure while keeping operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Online English Teacher

Current

Cambly

Jan 2023 - Present (3 years 5 months)

Provide English teaching sessions online via Cambly while traveling and living across different cultures. Focus on consistent client-facing support and communication.

English language teaching online tutoring Customer Service Communication Skills Teaching

Current

Online English Teacher

Current

Preply

Jan 2023 - Present (3 years 5 months)

Teach English to students online while working internationally. Manage ongoing lesson delivery and support through Preply.

English language teaching online tutoring Lesson planning Customer Service Scheduling

Sole Director

Centrium Ventures Pte Ltd

Jan 2022 - Jan 2023 (1 year)

Served as sole director for a private investment consultancy for a defined clientele base. Directed operations for 1 year and 3 months before selling the company and traveling.

Executive Leadership Private Investment Consultancy Stakeholder Management Business Operations Client Relations Business Administration

Call Centre Manager

Connect Call Centre

Jan 2020 - Jan 2021 (1 year)

Managed a call centre with 28 calling agents for a major telephone company in Singapore. Produced daily reports covering sales, data analysis, accounting, product sales, and stock updates.

Call Center Management Workforce Management Sales Reporting Data Analysis Accounting Stock Updates Customer Service

Administrative Assistant

Retrx Consultancy Pte Ltd

Jan 2019 - Jan 2020 (1 year)

Handled clients' administrative matters and oversaw clerical employees (10 staff). Supported financial distribution and accounting activities for the company.

Client Administration Accounting Financial Distribution Administrative Support Record keeping Customer Service

Liaison Officer

GBK Transportation

Jan 2016 - Jan 2019 (3 years)

Managed delivery operations for a fleet of 6 vehicles, including route sorting and planning. Coordinated delivery documentation (Delivery Orders) and acted as a liaison with the major distributor.

Fleet Management Delivery Operations Route Planning Logistics Coordination Operational Support