Mariele Indoyon
@marieleindoyon
Customer-focused sales and marketing professional driving exceptional client experiences.
What I'm looking for
I am a customer-focused sales and marketing professional with hands-on experience in customer service and marketing operations. I build rapport quickly, resolve complex issues with empathy, and consistently drive high customer satisfaction metrics while supporting cross-functional teams.
During my time as a Customer Service Representative, I managed 80–100 interactions per shift, maintained a CSAT above 95%, and handled high-priority escalations while meeting SLAs. As a marketing intern and current marketing assistant, I contributed to promotional campaigns, coordinated with partners and outlets, and managed marketing budgets and event logistics.
I bring strong organizational skills, proficiency in MS Office and Google Suite, and a collaborative mindset. I’m eager to apply my experience in sales, customer service, or marketing roles where I can help teams meet targets and create lasting customer value.
Experience
Work history, roles, and key accomplishments
Marketing Assistant
Golden Topper Investments Inc.
Jul 2025 - Present (7 months)
Manage sales and marketing documentation and monthly budget reports, liquidated 10+ budget requests monthly, supported event planning and execution, and maintained marketing inventory and post-mortem reports for sales events.
Marketing Intern
Coca-Cola Europacific Aboitiz Philippines
Feb 2025 - May 2025 (3 months)
Provided cross-functional support to Finance, HR, and Sales, assisted in planning and promoting two regional campaigns, and prepared reports and documentation to support sales administration and client communications.
Customer Service Representative
TaskUs LizardBear Tasking, Inc.
Jun 2022 - Mar 2023 (9 months)
Managed 80–100 inbound customer interactions per shift across calls, email, and chat, maintained CSAT above 95% and contributed to a 10% improvement in department performance while resolving 10–15 escalated cases per shift.
Education
Degrees, certifications, and relevant coursework
Holy Name University
Bachelor of Science in Business Administration, Marketing Management
Pursuing a Bachelor of Science in Business Administration with a major in Marketing Management, expected completion in June 2025.
Holy Spirit School of Tagbilaran
Accountancy, Business, and Management, Accountancy, Business, and Management
Completed secondary/technical education focused on Accountancy, Business, and Management, graduated May 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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