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Fernanda Brandt

@fernandabrandt

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Experienced Project Manager specializing in digital transformation and AI integration.

Brazil

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What I'm looking for

I am looking for a role that fosters innovation and allows me to lead transformative projects while collaborating with diverse teams.

With over 9 years of experience in project management, I have a proven track record in digital transformation and enhancing customer experience through innovative AI-powered service channels. My journey has been marked by successful management of cross-functional teams and a commitment to improving productivity metrics in B2B environments.

At Youtility Center do Brasil, I led significant AI integration projects that expanded our digital service channels, focusing on enhancing user experience. My role involved managing B2B initiatives, conducting performance reviews, and ensuring quality and productivity KPIs were met. My background in Agile methodologies and certifications in Scrum have equipped me with the skills necessary to drive projects to successful completion.

My educational background includes postgraduate degrees in Materials Engineering and Production & Project Management, complemented by certifications in Data Analysis and BI, ISO 9000 Quality Management, and Automation Systems. I am passionate about leveraging technology to create efficient processes and deliver exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager

Current

Youtility Center Do Brasil (Contax)

May 2021 - Jan 2025 (3 years 8 months)

Led AI integration projects to expand digital service channels and enhance user experience. Managed B2B initiatives, including prospecting, sales meetings, and client onboarding. Conducted performance reviews with clients, focused on quality and productivity KPIs.

Integration UX B2B Sales Onboarding Performance Analysis KPIs Project Management

Project Manager

Youtility Center Do Brasil (Contax)

May 2019 - May 2021 (2 years)

Implemented hybrid customer service channels (AI + human agents). Trained AI systems to optimize response quality and reduce service costs. Monitored performance and reported improvements to clients.

AI Systems Customer Service AI Training Performance Monitoring Project Management

Senior Digital Channels Analyst

Youtility Center Do Brasil (Contax)

Nov 2018 - May 2019 (6 months)

Analyzed KPIs. Coordinated AI training. Managed digital project timelines.

KPI Analysis AI Training Data Analysis

Business Analyst - Trainee Program

Business Integration Partners (BIP)

Jan 2017 - Aug 2018 (1 year 7 months)

Supported CRM and ERP implementation projects (Siebel, SAP). Conducted process mapping, user training, and usability testing.

CRM ERP Implementation SAP Process Mapping User Training Usability Testing Business Analysis

Engineering Intern

Companhia Siderúrgica Nacional (CSN)

May 2015 - Dec 2016 (1 year 7 months)

Developed productivity improvement projects using Lean tools. Participated in strategic planning and performance monitoring.

Productivity Lean Tools Strategic Planning Performance Monitoring Engineering

Education

Degrees, certifications, and relevant coursework

Universidade Anhanguera Uniderp

Postgraduate Degree, Materials Engineering

Completed advanced studies focusing on the properties, processing, and applications of materials. Gained specialized knowledge in materials science relevant to engineering disciplines.

Universidade Cândido Mendes

Postgraduate Degree, Production & Project Management

Focused on advanced principles of production systems and project lifecycle management. Studied methodologies for optimizing processes and leading complex projects.

Universidade Federal Fluminense (UFF)

BSc, Production Engineering

Studied core concepts in production systems, operations research, and quality management. Developed skills in process analysis, optimization, and industrial project implementation.