Leah Jane Rosanes

Provided accurate information about promotions, betting rules, account concerns, and transaction status. Investigated, escalated, and/or endorsed to other departments to accurately address customer concerns.

Managed daily email correspondence, including inbox organization, prioritization, and response handling on behalf of the executive. Handled personal and professional errands that could be completed via phone or online, such as appointment setting, booking services, and order coordination.

Provided outstanding customer service to guests during short-term stays, ensuring a seamless and enjoyable experience. Assisted guests via phone, email, and chat, addressing inquiries and resolving issues.

Assisted sales agents with administrative tasks, including generating reports, preparing documents, managing product samples, and tracking orders. Provided essential administrative support to ensure efficient sales operations and customer satisfaction.

Assisted customers with mobile service transactions, ensuring a smooth and seamless experience for upgrades, new lines, and account changes. Specialized in managing billing responsibility transfers, activating new phones, and enhancing customer mobile plans.

Monitored real-time staffing and line adherence to ensure efficient scheduling and meet operational targets. Generated and distributed hourly, daily, and monthly performance reports to track key metrics and support decision-making.

Provided customer service to clients, addressing their inquiries and resolving issues. Focused on enhancing customer satisfaction and ensuring a positive experience.

Provided customer service to clients, addressing their inquiries and resolving issues. Focused on enhancing customer satisfaction and ensuring a positive experience.

Completed a comprehensive curriculum in nursing, gaining foundational knowledge and practical skills essential for healthcare. Focused on patient care, medical procedures, and health management.