Lea-Sophie Tietz
@lea-sophietietz
Call center agent focused on customer care, clear communication, and problem-solving.
GermanyWhat I'm looking for
I bring hands-on customer experience from both the hospitality industry and call center roles. I’m known for staying calm with questions, supporting customers step by step, and handling requests accurately.
From my training as a Fachkraft im Gastgewerbe, I built a strong service mindset: I welcomed and served guests, prepared rooms, and supported events by preparing conference and event spaces. I also worked with food basics like Lebensmittelkunde and proper food storage.
In call center positions at regiocom Customer Care and Wittcall GmbH, I focused on customer support and practical outcomes. I maintained Stammdaten, researched reimbursements, advised customers on better tariffs for Strom und Gas, managed new customer files, and handled switching providers along with the in- and de-registration of electricity and gas meters.
Experience
Work history, roles, and key accomplishments
Callcenter Agentin
Wittcall GmbH
Oct 2024 - Jan 2026 (1 year 3 months)
Kunden betreut und zu neuen bzw. besseren Tarifen für Strom und Gas beraten. Kundenakten angelegt, Anbieterwechsel auf Wunsch organisiert sowie Ein- und Abmeldungen von Strom- und Gaszählern übernommen; zudem Inbound und Backoffice-Aufgaben.
Call Center Agent
Regiocom Customer Care
Feb 2024 - Aug 2024 (6 months)
Als Call Center Agent Stammdaten gepflegt und recherchiert, ob sowie wie viel Erstattung Fahrgäste erhalten. Ansprechpartner für Anfragen im Erstattungs-Kontext.
Ausbildung zur Fachkraft im Gastgewerbe
Salo+Partner Pasewalk GmbH
Nov 2018 - Feb 2021 (2 years 3 months)
Während der Ausbildung im Gastgewerbe Gäste begrüßt, bedient und Speisen sowie Getränke serviert. Tische eingedeckt, einfache Gerichte angerichtet, Lebensmittel fachgerecht gelagert und Gästeräume gereinigt sowie Veranstaltungsräume vorbereitet.
Education
Degrees, certifications, and relevant coursework
Berufsschule Wolgast
Ausbildung zur Fachkraft im Gastgewerbe, Hospitality (Gastgewerbe)
2018 - 2021
Activities and societies: Greeting and serving guests; setting tables; serving food and drinks; basic food knowledge; preparing simple dishes and cold platters; proper food storage; cleaning and decorating guest rooms; preparing conference/event rooms.
Vocational training as a "Fachkraft im Gastgewerbe" (hospitality professional) with practical training at Salo+Partner Pasewalk GmbH. Covered guest greeting and service, food and beverage handling, and basic food knowledge.
Regionale Schule "Schule am Wasserturm"
Regionale Schule
2011 - 2018
Attended the regional school "Schule am Wasserturm" in Strasburg.
Grundschule Strasburg
Grundschule
2007 - 2011
Attended Grundschule in Strasburg.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
Skills
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