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Hannah KrauseHK
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Hannah Krause

@hannahkrause

Customer service advisor at Concentrix, resolving customer issues and handling inquiries by email and phone.

Germany
Message

At Concentrix, I resolved customer issues and handled inquiries by email and phone. I also worked in customer service at Teleperformance and supported customers at Mobile.de through Avedo.

At Teleperformance in Lisbon, I assisted German-speaking customers by phone and email and handled inquiries in a digital environment.

At Restaurant To-GAO, I served guests, took orders, and handled payments. I also prepared food and table decorations for RufReisen catering work.

I use Salesforce, Slack, MS Office, and ticketing systems in customer service work. I speak German, have good English skills, and have basic Polish.

Experience

Work history, roles, and key accomplishments

DH

Kurzfristige Jobs

Douglas, Luc Hotel

Oct 2025 - Dec 2025 (2 months)

Supported sales and customer service, gaining insights into handling high-quality products and customers.

Education

Degrees, certifications, and relevant coursework

RE

Realschule Ehm-Welk

Mittlere Reife, General Education

Completed Mittlere Reife in June 2024.

Tech stack

Software and tools used professionally

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