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@cauuser
IT support specialist focused on troubleshooting, learning, and systems improvement.
I am an IT support specialist with hands-on experience providing infrastructure support, troubleshooting hardware, software, and SaaS applications both remotely and on-site. I assisted users with technical questions and system malfunctions at a corporate headquarters, demonstrating reliability and customer-focused service.
I am currently pursuing a Bachelor's Degree in Information Systems and have completed certifications in CSS, HTML5, Microsoft Office, and earned a C1 English certification. I pursue continuous self-learning in technologies such as Python and SQL Server through online study programs.
I bring strong teamwork, proactive initiative, flexibility across areas, and a fast ability to learn and adapt. I am seeking opportunities in IT support, development, or systems analysis where I can apply my skills to contribute to technological innovation and company growth.
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Work history, roles, and key accomplishments
Quatá Alimentos
Aug 2024 - Jun 2025 (10 months)
Provided IT infrastructure and end-user support, troubleshooting hardware, software, and SaaS issues for on-site and remote users, improving incident resolution efficiency.
Degrees, certifications, and relevant coursework
Self-learning Program, Programming and Databases
2025 -
Undertook self-directed study in Python and SQL Server through online resources and study with AI assistance.
Bachelor's Degree, Information Systems
2022 -
Pursuing a Bachelor's Degree in Information Systems with coursework and projects focused on systems analysis, support, and development; expected completion in 2026.
Certificate, Microsoft Office
2024 - 2024
Completed an online advanced Microsoft Office training program covering productivity tools and applications.
C1 Certification, English Language
2024 - 2024
Completed a C1 English certification through an online program demonstrating advanced English proficiency.
Certificates, Web Development
2024 - 2024
Completed online certificates in CSS and HTML5 covering web styling and markup fundamentals.
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