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Cauã User

@cauuser

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IT support specialist focused on troubleshooting, learning, and systems improvement.

Brazil

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What I'm looking for

I seek an IT role where I can provide technical support, learn new technologies, grow into systems analysis or development, and contribute to team-driven innovation.

I am an IT support specialist with hands-on experience providing infrastructure support, troubleshooting hardware, software, and SaaS applications both remotely and on-site. I assisted users with technical questions and system malfunctions at a corporate headquarters, demonstrating reliability and customer-focused service.

I am currently pursuing a Bachelor's Degree in Information Systems and have completed certifications in CSS, HTML5, Microsoft Office, and earned a C1 English certification. I pursue continuous self-learning in technologies such as Python and SQL Server through online study programs.

I bring strong teamwork, proactive initiative, flexibility across areas, and a fast ability to learn and adapt. I am seeking opportunities in IT support, development, or systems analysis where I can apply my skills to contribute to technological innovation and company growth.

Experience

Work history, roles, and key accomplishments

IT Intern – Support

Quatá Alimentos

Aug 2024 - Jun 2025 (10 months)

Provided IT infrastructure and end-user support, troubleshooting hardware, software, and SaaS issues for on-site and remote users, improving incident resolution efficiency.

Technical Support Troubleshooting SaaS Windows OS Remote Support Customer Service

Education

Degrees, certifications, and relevant coursework

Self-learning (Independent)

Self-learning Program, Programming and Databases

2025 -

Undertook self-directed study in Python and SQL Server through online resources and study with AI assistance.

FAM - Faculdade das Américas

Bachelor's Degree, Information Systems

2022 -

Pursuing a Bachelor's Degree in Information Systems with coursework and projects focused on systems analysis, support, and development; expected completion in 2026.