Open to opportunities

JOAO LUCAS DE FREITAS SILVA

@joaolucasdefreitassi

Message

Aspiring IT professional focused on ERP implementation and support.

Brazil

Message

What I'm looking for

I am looking for opportunities that allow me to grow in ERP implementation and IT support, within a collaborative and innovative company culture.

I am currently an IT Support Analyst at Panservice, where I manage support tickets and provide technical assistance for the Senior ERP system. My role involves troubleshooting hardware, software, and network issues, as well as configuring and maintaining transportation-specific software systems. I thrive in collaborative environments, working with cross-functional teams to enhance operational efficiency through effective IT solutions.

Previously, I gained valuable experience as a Front-End Developer at AMG, where I developed responsive web layouts for various projects. My journey in the tech field began with roles in inventory management and administrative support, where I honed my organizational and analytical skills. I am committed to continuous learning and am currently pursuing a degree in Systems Analysis and Development.

Experience

Work history, roles, and key accomplishments

Current

IT Support Analyst

Current

Panservice

Nov 2023 - Present (1 year 8 months)

Managed support tickets using an internal system and provided technical assistance to internal users of the Senior ERP system. Troubleshot hardware, software, and network issues while configuring and maintaining transportation-specific software systems.

ERP Systems IT Support Ticketing Systems

Front-End Developer

AMG (Angular Money Group)

May 2021 - Dec 2021 (7 months)

Developed responsive and interactive web layouts for various projects. Worked on initiatives for both external clients and internal company needs.

Responsive Web Design Angular JavaScript Layout

Warranty and Inventory Department

Mercapeças

Jan 2020 - Nov 2020 (10 months)

Handled warranty processes with suppliers and managed inventory. Performed regular stock balance controls to ensure accuracy.

Warranty Management Inventory Management Stock Control Supplier Management

Administrative Assistant

Mecânica Severino

Mar 2016 - Jun 2018 (2 years 3 months)

Issued invoices and managed payment and receivables schedules. Performed collection activities and maintained office organization.

Invoicing Accounts Receivable Collections Office Administration

Education

Degrees, certifications, and relevant coursework

Uniube

Bachelor of Technology, Systems Analysis and Development

Currently pursuing a degree in Systems Analysis and Development. Focusing on acquiring skills in system design, analysis, and implementation.

E.E. Professor José Ignácio de Sousa

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills during this period.

Federal University of Uberlândia (UFU)

Bachelor of Science, Biological Sciences

Studied Biological Sciences, focusing on various aspects of biology. Gained a comprehensive understanding of biological principles and research methodologies.