Jéssica Rocha
@jssicarocha
I support enterprise SaaS users by resolving technical issues and improving system adoption.
BrazilWhat I'm looking for
At SAP, I support customers with system usage, issue resolution, and overall experience. I handle requests through calls, email, and ServiceNow while performing troubleshooting, root cause analysis, and log and dump analysis.
Previously at GetAtende, I led onboarding and training for employees and users, creating materials and workshops that improved engagement and standardized knowledge. I also connected technical teams with end users by simplifying complex processes and supporting system adoption.
My career has stayed close to users: I enjoy understanding their needs, making complex topics clearer, and helping them get real value from the tools they use.
Experience
Work history, roles, and key accomplishments
Supporting customers with system usage, issue resolution, and overall experience.
Acting as a point of contact for customers, handling requests via calls, email, and ServiceNow, ensuring clear communication and effective problem-solving.
Performing troubleshooting and root cause analysis, including log and dump analysis, to identify and resolve technical issues.
Supporting onboarding activities
Led onboarding and training sessions for new employees and users, supporting system adoption and process understanding.
Created and delivered training materials and workshops, helping improve engagement and standardize knowledge across teams.
Acted as a bridge between technical teams and end users, simplifying complex processes and ensuring clear communication.
Supported users in their daily ac
Worked as Especialista de Atendimento e Negócios III at GetAtende.
Provided support to small and medium-sized business customers, assisting with product usage, service requests, and issue resolution.
Handled customer interactions across multiple channels, ensuring clear communication and timely responses.
Supported business clients with operational processes, including payments and card-related requests.
Collaborated with internal teams to resolve customer dem
Education
Degrees, certifications, and relevant coursework
UniRitter
Segurança da Informação
UNIRITTER
SEGURANÇA DA INFORMAÇÃO APLICADA
Issued Dec 2025
UNIRITTER
AMBIENTES COMPUTACIONAIS E CONECTIVIDADE
Issued Dec 2024
SAP
Customer Interaction Skills
SAP
ABAP Advanced Troubleshooting
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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