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Agatha Lopes

@theagathabusiness

Customer Support professional with 5+ years of experience in international teams. Skilled in troubleshooting, issue resolution, and technical support.

Brazil

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What I'm looking for

I’m looking for remote opportunities in IT Support, Help Desk, Technical Support, Service Desk, or Customer Support.

Customer Support professional with 5+ years of experience in international environments, specializing in customer support, technical support, troubleshooting, ticketing, issue resolution, escalation management, and customer experience. Currently pursuing the Google IT Support Professional Certificate, with a focus on IT Support, Help Desk, computer networking, operating systems, system administration, and technical troubleshooting. Experienced with Windows, Microsoft tools, Google Workspace, HubSpot, Zendesk, Jira, Trello, and Slack. Open to remote opportunities in IT Support, Help Desk, Technical Support, Service Desk, and Customer Support.

Experience

Work history, roles, and key accomplishments

Customer Service Analyst

WeCopyTrade

Jul 2025 - Mar 2026 (8 months)

- Provided customer support across phone, email, chat, text, and multiple platforms, resolving issues related to platform usage, accounts, payments, products, and services.
- Investigated customer issues, provided troubleshooting and solutions, and prioritized first-contact resolution and appropriate escalation.
- Managed support tickets and improved ticket-routing processes.

Corporate Communications LATAM Intern

Align Technology

Jul 2024 - Jan 2025 (6 months)

- Supported corporate communications initiatives while collaborating with international teams and stakeholders across the United States, EMEA, Mexico, and other regions.
- Created and managed content for intranet, newsletters, announcements, campaigns, presentations, and other internal communications.
- Conducted employee surveys, analyzed feedback and engagement data, and presented insights.

Young Apprentice

BP - A Beneficência Portuguesa de São Paulo

Nov 2021 - Apr 2022 (5 months)

Supported the Quality department with administrative and operational activities, including organizing spreadsheets, documents, medical and surgical materials, and inventory. Maintained and updated information used in quality-related processes, digitized paper-based documents, and organized materials submitted by suppliers for evaluation according to relevance, urgency, and expiration dates.