Passionate IT professional with 3 years of experience in technical support and customer service. Skilled in troubleshooting, system configuration, and IT infrastructure. Currently pursuing a Bachelor’s degree in Information Systems at Uninove, with a strong interest in cloud computing and system administration.
Fluent in Portuguese and English, I excel in customer interactions, problem-solving, and training users on technical solutions. Experienced in working with ERP and POS systems, ensuring smooth operations and assisting businesses in optimizing their IT processes.
Proficient in cloud fundamentals (AWS, Azure, Google Cloud), IT support, and customer success metrics. Adept at providing fast and efficient solutions, consistently maintaining response times under 30 seconds and near 100% first-call resolution (FCR).
Eager to leverage my technical expertise and problem-solving skills in a Cloud Support, IT Support, or Technical Analyst role, contributing to a company's success while continuously expanding my knowledge in cloud technologies and system management.
