Lawrence Tyler

Sold a healthcare e-learning platform to care homes across the UK, conducting virtual demos and consultations to build relationships and achieve high conversion rates. Acted as the primary point of contact for all inquiries, managing a wide portfolio of care homes and troubleshooting via CRM tools.

Collaborated with sales teams to manage and process orders, upselling add-on products to customers post-vehicle purchase. Assisted the finance team with daily banking, vehicle invoices, and ensured all relevant documentation for vehicle sales was organized.

Sold gym memberships in person and arranged on-site visits for prospective clients, providing comprehensive customer support to gym members. Managed accounts, handled inquiries, and successfully upselled products to achieve monthly KPI targets.

Managed motor and home insurance claims while delivering exceptional customer service. Reviewed and developed company processes and policies, collaborating to expand the client base by identifying potential leads and opportunities.

Investigated a wide range of credit card frauds, including application fraud, first-party fraud, escalation handling, identity theft, and account takeovers. Efficiently identified fraud trends to prevent future cases, consistently meeting and exceeding daily targets.

Acted as a sales representative, gaining extensive knowledge of sales techniques, communication skills, and the jewellery industry. Consistently achieved the highest insurance sales for high-value items on a month-by-month basis.

Currently pursuing a Level 2 Certificate in Understanding Nutrition and Health. This professional development is enhancing knowledge in nutrition and health principles.

Grade: A* - C

Achieved GCSEs with grades A* to C in English, Mathematics, Sociology, Psychology, Science, and Sports Science. Developed foundational academic skills across a range of subjects.