Grace Wafula

Implemented daily KYC review system reducing errors by 30% and led data remediation improving customer data integrity by 25%; developed training programs that raised operational efficiency by 20% and strengthened risk identification by 15%.

Led digital banking strategy and platform enhancements that reduced customer complaints and increased online payment and card processing efficiency while implementing security measures that decreased fraud.

Monitored branch cash balances and managed Cash-In-Transit operations to reduce discrepancies and operational risk, maintaining approved cash limits and improving liquidity tracking.

Streamlined account opening processes to reduce onboarding time, ensured 100% KYC compliance and strengthened AML controls to mitigate fraud and improve data integrity.

Reduced account opening processing times through procedural improvements, maintained zero compliance issues via robust KYC/AML procedures and increased customer satisfaction and cross-sell opportunities.

Acquired and grew business customer portfolios, expanded product penetration through cross-selling, consistently exceeded sales targets and improved client retention.

Grew credit card sales via targeted campaigns and proactive outreach, acquired new customers, cross-sold loans and insurance, and implemented retention strategies to reduce churn.

Improved technical support and upgraded ICT infrastructure to reduce downtime, trained staff on tools and developed disaster recovery plans to ensure business continuity.

Completed a Bachelor's Degree in Business Information Communication Technology in October 2015, focusing on the intersection of business and ICT to support digital and operational functions.