LT

Open to opportunities

Lauretta Thomas

@laurettathomas

Results-driven customer care and digital marketing professional leveraging analytics to grow revenue and brand presence.

What I'm looking for

I’m looking for a role where I can combine customer care with digital marketing and content creation—resolving issues quickly, improving customer satisfaction, and driving brand growth through consistent communication and SEO-focused strategy.

I’m a results-driven customer care and digital marketing professional with 3 to 4 years of experience, grounded in a strong accounting foundation (BSc in Accounting). I’ve developed analytical, numerical, and problem-solving skills while building knowledge of accounting principles, financial systems, and regulatory standards.

In my Sales Manager role at Food Embassy (2021-2022), I led sales strategy development and execution to drive revenue growth. I created sales plans, monitored performance, resolved customer complaints, and improved satisfaction through effective social media strategies and content creation.

As a Social Media Manager/Mini Influencer and Content Creator at Limestone Company (2022-2025), I created and managed high-quality visual and written content to boost brand awareness and online presence. I developed content strategies aligned with marketing goals, optimized posts for SEO, collaborated with teams, and supported smooth operations while maintaining strong customer relationships.

Experience

Work history, roles, and key accomplishments

LC

Social Media Manager

Limestone Company

Jan 2022 - Jan 2025 (3 years)

Created and managed visual and written content across social platforms and planned a content calendar aligned with marketing goals. Improved brand presence through consistent posting and collaborated with the marketing team to optimize content for SEO.

Social Media Management Content Creation SEO Optimization Content Strategy Content Planning Brand Awareness Digital Marketing

LL

Customer Care Representative

Lights On Heights Limited

Jan 2022 - Jan 2024 (2 years)

Handled customer inquiries and resolved complaints professionally while building strong customer relationships. Maintained accurate records and supported cross-team collaboration through timely, tailored service.

Customer Service Complaint Resolution Customer Relationship Management Record keeping Communication Service Delivery Office Support Confidentiality

FE

Sales Manager

Food Embassy

Jan 2021 - Jan 2022 (1 year)

Developed and executed sales strategies to drive revenue growth and improve brand awareness. Resolved customer complaints and managed online engagement to support customer satisfaction.

Sales Strategy Revenue Growth Complaint Management Customer Relationship Management Online Engagement Social Media Marketing Performance Monitoring Content Creation

TI

Customer Care Representative

TPFC International

Jan 2025 - Present (1 year 4 months)

Responded to customer inquiries about services, billing, and technical issues with professionalism and clarity. Maintained up-to-date customer records and delivered accurate information to resolve service and support requests.

Customer Support Billing Technical Support Digital Marketing Content Creation Record Management Service standards

Education

Degrees, certifications, and relevant coursework

UU

University of Uyo

Bachelor of Science in Accounting, Accounting

2020 - 2025

Developed strong analytical, numerical, and problem-solving skills. Gained knowledge of accounting principles, financial systems, and regulatory standards.

Tech stack

Software and tools used professionally

Gmail

Microsoft Teams

Google Sheets

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