Lauretta Thomas
@laurettathomas
Results-driven customer care and digital marketing professional leveraging analytics to grow revenue and brand presence.
What I'm looking for
I’m a results-driven customer care and digital marketing professional with 3 to 4 years of experience, grounded in a strong accounting foundation (BSc in Accounting). I’ve developed analytical, numerical, and problem-solving skills while building knowledge of accounting principles, financial systems, and regulatory standards.
In my Sales Manager role at Food Embassy (2021-2022), I led sales strategy development and execution to drive revenue growth. I created sales plans, monitored performance, resolved customer complaints, and improved satisfaction through effective social media strategies and content creation.
As a Social Media Manager/Mini Influencer and Content Creator at Limestone Company (2022-2025), I created and managed high-quality visual and written content to boost brand awareness and online presence. I developed content strategies aligned with marketing goals, optimized posts for SEO, collaborated with teams, and supported smooth operations while maintaining strong customer relationships.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Limestone Company
Jan 2022 - Jan 2025 (3 years)
Created and managed visual and written content across social platforms and planned a content calendar aligned with marketing goals. Improved brand presence through consistent posting and collaborated with the marketing team to optimize content for SEO.
Customer Care Representative
Lights On Heights Limited
Jan 2022 - Jan 2024 (2 years)
Handled customer inquiries and resolved complaints professionally while building strong customer relationships. Maintained accurate records and supported cross-team collaboration through timely, tailored service.
Sales Manager
Food Embassy
Jan 2021 - Jan 2022 (1 year)
Developed and executed sales strategies to drive revenue growth and improve brand awareness. Resolved customer complaints and managed online engagement to support customer satisfaction.
Customer Care Representative
TPFC International
Jan 2025 - Present (1 year 4 months)
Responded to customer inquiries about services, billing, and technical issues with professionalism and clarity. Maintained up-to-date customer records and delivered accurate information to resolve service and support requests.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science in Accounting, Accounting
2020 - 2025
Developed strong analytical, numerical, and problem-solving skills. Gained knowledge of accounting principles, financial systems, and regulatory standards.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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