Vihanga Ranawana
@vihangaranawana
Self-motivated digital marketing professional with over five years of experience.
ZimbabweWhat I'm looking for
I am a self-motivated individual with more than five years of experience in marketing, advertising, and accounting. My expertise lies in digital content creation and social media marketing, where I have successfully driven consumer engagement and sales growth. Currently, I work as a Senior Executive in Customer Experience at Mobitel (Pvt) Ltd., where I focus on enhancing customer satisfaction and identifying new sales opportunities through effective promotions and campaigns.
Previously, I served as a Junior Business Development Executive at RND Power Technologies (Pvt) Ltd., where I was responsible for creating and improving proposals for clients while ensuring the highest level of customer service. My role involved liaising with various teams to meet client needs and streamline operations. Additionally, I co-founded and presented a digital media initiative aimed at promoting SMEs and conducting informative conversations with industry pioneers, further showcasing my passion for digital marketing and content management.
Experience
Work history, roles, and key accomplishments
Senior Executive Customer Experience
Mobitel (Pvt) Ltd.
May 2022 - Present (3 years 1 month)
Served customers to their best satisfaction and identified new opportunities. Increased consumer sales by carrying out promotions and making sales reports to identify areas for improvement and plan required campaigns. Resolved consumer queries to ensure best customer service.
Co-Founder / Presenter
COMO Sri Lanka
Jan 2019 - Jan 2022 (3 years)
Promoted SMEs and managed content through digital media. Conducted educational and informational conversations with industry pioneers.
Junior Business Development Executive
RND Power Technologies (Pvt) Ltd.
Jan 2019 - Mar 2021 (2 years 2 months)
Identified new opportunities and created/improved proposals for new and existing clients. Liaised with marketing and engineering teams to ensure customer satisfaction. Carried out administrative functions including monitoring progress of pending orders, following up on payments, and maintaining purchase records.
Accounts Executive
Manaco Marine
Jul 2015 - Nov 2018 (3 years 4 months)
Assisted the manager by handling all account operations and reconciliations, while generating financial reports for analysis. Closely monitored key Freight accounts ensuring smooth functioning of operations. Streamlined financial reporting which helped to successfully complete auditing, and was recognized for maintaining and providing outstanding support for the highest performing key account.
Education
Degrees, certifications, and relevant coursework
S. Thomas' College
Ordinary Level Examination, General Studies
Activities and societies: Rugby XVI, Swimming Squad
Completed the Ordinary Level Examination at S. Thomas' College, graduating in 2012.
MUMonash University
Foundation Year Diploma, Foundation Year
Completed a Foundation Year Diploma at Monash University, graduating in 2014.
USUniversity of Salford
BSc. Business & Tourism Management, Business & Tourism Management
Grade: 2 Class Honours Division Two
Awarded by University of Salford with 2 Class Honours Division Two. Graduated in 2018.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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