Open to opportunities

UMME SARA KHAN

@ummesarakhan

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Dedicated digital marketer passionate about enhancing brand visibility.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to utilize my digital marketing skills while fostering a collaborative and growth-oriented environment.

I am a dedicated and results-driven Digital Marketer with a strong foundation in finance and business concepts, currently pursuing ACCA. My experience includes managing social media accounts and creating engaging content that resonates with audiences. I am passionate about leveraging marketing strategies to enhance brand visibility and engagement.

During my tenure as a Social Media Account Manager at Enablers, I honed my skills in optimizing social media platforms and developing marketing strategies that significantly improved brand engagement. Additionally, my role as a Chat Support Representative at Codersify allowed me to deliver responsive customer service, enhancing user experience and contributing to knowledge base updates.

Experience

Work history, roles, and key accomplishments

Chat Support Representative

Codersify

Jan 2023 - Dec 2023 (11 months)

Delivered responsive and engaging customer service through real-time chat support. Efficiently managed multiple simultaneous chats while maintaining a friendly and professional tone. Resolved technical and general queries, contributed to knowledge base updates, and improved first response time by 20%.

Chat Support Customer Service Technical Support Communication Problem Solving

Social Media Account Manager

Enablers

Jan 2021 - Dec 2022 (1 year 11 months)

Managed and optimized social media accounts. Worked at Enablers for 2 years after completing their digital marketing training.

Social Media Management Account Management Digital Marketing Optimization Content Management SEO SEM Marketing Strategies

Education

Degrees, certifications, and relevant coursework

ACCA

ACCA, Accounting and Finance

Grade: First Division (Matriculation)

Activities and societies: Participation in 'The Fantastic Faceoff' - ACCA Pakistan, National Level

Currently pursuing the ACCA qualification, building a strong foundation in finance and business concepts. Successfully passed several exams after completing matriculation with first division.