official itua
@officialitua
My name is Itua and I'm looking to work with you
What I'm looking for
I'm big on sales and adverts and I play customer care service roles too
Experience
Work history, roles, and key accomplishments
Customer Experience Officer
Sholayez Extra
Jan 2024 - Present (2 years 4 months)
Served as the primary point of contact for customer inquiries and product questions, managing conversations via WhatsApp and social media. Followed up on leads to support sales conversions and maintained records of customer interactions and sales performance.
Social Media & Ads Manager
Glambyfam
Jan 2022 - Jan 2024 (2 years)
Handled customer inquiries generated from Facebook and Instagram ads and assisted customers through the sales process from inquiry to purchase. Supported digital marketing campaigns and improved engagement and conversion rates through timely follow-up.
Social Media & Support Manager
Kattys_Kollection
Jan 2020 - Jan 2023 (3 years)
Handled daily customer inquiries and order-related communications through Instagram and Facebook pages. Followed up on leads and repeat customers to drive sales and supported promotions and sales campaigns via social media.
Social Media Video Editor
City of Dominion International School
Managed online communication with parents and prospective clients by responding to inquiries via social platforms. Supported promotional campaigns and online visibility efforts, including video content work.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Industrial Chemistry
2017 - 2021
B.Sc. in Industrial Chemistry at the University of Benin from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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