Open to opportunities

official itua

@officialitua

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My name is Itua and I'm looking to work with you

Nigeria

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What I'm looking for

I’m looking for a role where I can own digital customer support and social media engagement, follow up leads to improve conversions, and coordinate marketing feedback—using strong communication, customer data handling, and rapid, accurate response.

I'm big on sales and adverts and I play customer care service roles too

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer

Current

Sholayez Extra

Jan 2024 - Present (2 years 4 months)

Served as the primary point of contact for customer inquiries and product questions, managing conversations via WhatsApp and social media. Followed up on leads to support sales conversions and maintained records of customer interactions and sales performance.

Customer Support WhatsApp social media engagement Lead Follow Up Sales Support Customer Management Google Sheets Microsoft Excel

Social Media & Ads Manager

Glambyfam

Jan 2022 - Jan 2024 (2 years)

Handled customer inquiries generated from Facebook and Instagram ads and assisted customers through the sales process from inquiry to purchase. Supported digital marketing campaigns and improved engagement and conversion rates through timely follow-up.

Facebook Ads Instagram Ads Sales Support social media engagement Digital Marketing Campaign Support Lead Follow Up Conversion Optimization

Social Media & Support Manager

Kattys_Kollection

Jan 2020 - Jan 2023 (3 years)

Handled daily customer inquiries and order-related communications through Instagram and Facebook pages. Followed up on leads and repeat customers to drive sales and supported promotions and sales campaigns via social media.

Instagram Customer Service Facebook Customer Service Lead Follow Up Sales Support Communication

Social Media Video Editor

City of Dominion International School

Managed online communication with parents and prospective clients by responding to inquiries via social platforms. Supported promotional campaigns and online visibility efforts, including video content work.

Social Media Management Community Engagement Video Editing Content Creation Communication Skills Multitasking