Alyssa Thomas
@alyssathomas
Dedicated marketing and customer service representative with strong skills.
JamaicaWhat I'm looking for
I am a dedicated and customer-focused marketing and customer service representative with a strong background in developing effective marketing strategies and delivering exceptional customer support. My experience includes assisting guests with booking flights at Spirit Airlines and managing customer inquiries, ensuring satisfaction and loyalty.
Previously, I worked as a Secretary and Marketing Agent at Winchester Heart Centre, where I honed my skills in administration, social media management, and customer service. I trained new members and led initiatives to improve patient experiences and office efficiency, demonstrating my ability to adapt and excel in various roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Spirit Airlines
Jan 2024 - Present (1 year 5 months)
As a Customer Service Representative at Spirit Airlines, I assist guests with booking flights, canceling reservations, and resolving inquiries to enhance customer satisfaction. My role focuses on providing exceptional support and ensuring a positive experience for all customers.
Secretary / Marketing Agent
Winchester Heart Centre
Mar 2021 - Jun 2022 (1 year 3 months)
In my role as Secretary and Marketing Agent at Winchester Heart Centre, I managed appointments, handled calls, controlled social media, and trained new staff in customer service. I also performed accounting tasks and improved patient experience through effective marketing strategies.
Education
Degrees, certifications, and relevant coursework
Ascot High School
High School Diploma, General Studies
2014 - 2019
Grade: 3.6 GPA
Activities and societies: President of the NIA club, Co-president of the Dance club, Co-President of the Key club, President of the Red Cross team, Member of the Tourism club, Participated in JCDC dance festival.
Studied various subjects including Social Studies, English, Mathematics, Information Technology, and Theatre Arts. Achievements include leadership roles in multiple clubs and participation in dance festivals.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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