Open to opportunities

Alyssa Thomas

@alyssathomas

Message

Dedicated marketing and customer service representative with strong skills.

Jamaica

Message

What I'm looking for

I seek a dynamic organization where I can contribute to brand growth and improve customer experiences.

I am a dedicated and customer-focused marketing and customer service representative with a strong background in developing effective marketing strategies and delivering exceptional customer support. My experience includes assisting guests with booking flights at Spirit Airlines and managing customer inquiries, ensuring satisfaction and loyalty.

Previously, I worked as a Secretary and Marketing Agent at Winchester Heart Centre, where I honed my skills in administration, social media management, and customer service. I trained new members and led initiatives to improve patient experiences and office efficiency, demonstrating my ability to adapt and excel in various roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Spirit Airlines

Jan 2024 - Present (1 year 5 months)

As a Customer Service Representative at Spirit Airlines, I assist guests with booking flights, canceling reservations, and resolving inquiries to enhance customer satisfaction. My role focuses on providing exceptional support and ensuring a positive experience for all customers.

Customer Service Problem Solving Communication Conflict Resolution

Secretary / Marketing Agent

Winchester Heart Centre

Mar 2021 - Jun 2022 (1 year 3 months)

In my role as Secretary and Marketing Agent at Winchester Heart Centre, I managed appointments, handled calls, controlled social media, and trained new staff in customer service. I also performed accounting tasks and improved patient experience through effective marketing strategies.

Marketing Social Media Management Customer Service Administration Accounting

Education

Degrees, certifications, and relevant coursework

Ascot High School

High School Diploma, General Studies

2014 - 2019

Grade: 3.6 GPA

Activities and societies: President of the NIA club, Co-president of the Dance club, Co-President of the Key club, President of the Red Cross team, Member of the Tourism club, Participated in JCDC dance festival.

Studied various subjects including Social Studies, English, Mathematics, Information Technology, and Theatre Arts. Achievements include leadership roles in multiple clubs and participation in dance festivals.