Open to opportunities

Shamoya Parnell

@shamoyaparnell

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Results-driven administrative and customer support professional with sales expertise.

Jamaica

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a results-driven administrative, customer support, and sales professional with over three years of experience delivering high-quality service in office administration and soft sales. I have a proven ability to manage calendars, organize digital documents, respond to customer inquiries, solve problems, and close sales in fast-paced work environments. My strong communication skills and self-starter attitude enable me to provide value and exceed customer expectations.

Currently, I work as a Reservation Specialist at Itel BPO Services, where I handle over 70 daily customer interactions, achieving a customer satisfaction rate of over 95%. My role involves using soft sales techniques to guide purchasing decisions, resulting in increased sales conversion rates. I am actively seeking to contribute to a dynamic US-based team in a fully remote Customer Service, Sales, or Administrative role, where I can leverage my skills to enhance customer experiences and drive sales growth.

Experience

Work history, roles, and key accomplishments

Current

Reservation Specialist (Soft Sales)

Current

Itel BPO Services

Jul 2024 - Present (1 year 1 month)

Handled 70+ daily customer interactions in a fast-paced environment, while resolving complaints with professionalism and empathy, leading to a 95%+ customer satisfaction rate. Consistently identified upselling opportunities, exceeding monthly sales targets by 10
15%.

Customer Service Sales CRM Software Conflict Resolution Upselling Problem Solving Communication Data Analysis Telemarketing Active Listening

Marketing Assistant

National Housing Trust

Oct 2022 - Jul 2024 (1 year 9 months)

Organized and maintained marketing files and campaign records, improving team access and productivity. Conducted expense reporting by tracking marketing budgets and receipts, providing precise financial documentation to assist in project evaluations.

Document Management Expense Reporting Project Coordination Marketing Customer Care Data Entry Telemarketing Event Coordination

Education

Degrees, certifications, and relevant coursework

HEART TRUST NSTA

NVQ-J Level 2 Certificate, Business Administration

2023 - 2023

Completed a comprehensive program focusing on business administration and secretarial skills. Gained practical experience in office management and administrative support.

C“

CONVENT OF MERCY ACADEMY “ALPHA”

High School Diploma, General Studies

2016 - 2022

Activities and societies: Modern Languages Club (2020-2022) - Club member and Assistant Vice President; Junior Optimist Club (2019-2022) - Club member and Treasurer; Cheer-leading Club (2016-2018) - Club member

Achieved CXC passes in English Language, Mathematics, English Literature, Social Studies, Caribbean History, Information Technology, Spanish, and Human and Social Biology. Furthered studies with CAPE passes in Communication Studies, Sociology, Literatures in English, and Caribbean History.