Open to opportunities

Jodel Williams

@jodelwilliams

Message

Social media manager skilled at driving engagement and aligning brand messaging across campaigns.

Jamaica

Message

What I'm looking for

I seek a role where I can grow social engagement and brand visibility, collaborate cross-functionally, and apply CRM and AI-informed insights in a supportive, results-driven team.

I am a creative and adaptable social media manager with hands-on experience in social media coordination, brand ambassadorship, event support, and customer service. I have driven measurable results—growing online engagement by 35%, cultivating 500+ active followers, and improving audience engagement and campaign efficiency through actionable feedback.

I collaborate cross-functionally with designers and content creators, manage calendars and communications, and support high-attendance events and volunteer programs. Currently studying BSc in Applied Artificial Intelligence, I bring strong organization, problem-solving, and CRM skills to deliver consistent brand messaging and impactful campaigns.

Experience

Work history, roles, and key accomplishments

Current

Student Brand Ambassador

Current

Microsoft

May 2025 - Present (1 year 1 month)

Promoted the brand through multi-channel marketing and campus activations, boosting visibility and contributing creative ideas that improved campaign effectiveness.

Multi channel Marketing Collaboration Event Promotion Microsoft Office

Current

Social Media Manager

Current

Intellibus

Mar 2025 - Present (1 year 3 months)

Managed social media campaigns and CRM-driven engagement, growing online audience engagement by 35% and cultivating 500+ active followers while supporting events of 100+ attendees.

Social Media Management CRM Tools event support Content Creation Audience Growth Customer Service Microsoft Office

Secretary

St James High School

Aug 2023 - Aug 2024 (1 year)

Coordinated executive calendars and administrative workflows, reducing scheduling conflicts by 30% and producing accurate correspondence and reports.

Calendar Management Office Administration Data Entry Confidentiality Customer Service Microsoft Office Scheduling

Customer Service Representative

Concentrix BPO

Mar 2024 - Jul 2024 (4 months)

Delivered high-quality customer support, resolving inquiries and complaints to achieve a 95% satisfaction rate while efficiently managing high call volumes.

Customer Support CRM Tools Communication Time Management Problem Solving Quality Assurance